2025 EBSCO User Group

The foundation of e-resource management tools is a quality knowledgebase, and access to electronic content fails when those management tools rest on a poor foundation. Since switching to the EBSCO knowledgebase and HLM tools in 2020, Cornell University Library has regularly expressed concerns to EBSCO about this knowledgebase, our frustrations with it, and the resulting negative impact on our users. In a partnership proposed by EBSCO, Cornell has worked closely with EBSCO over the past year to continue improving the knowledgebase, to ensure better access to all resources. These improvements benefit all users who rely on HLM tools to access their e-resources. In this session, Peter McCracken (CUL e-resources librarian, and – long ago – a co-founder of Serials Solutions) will describe the need for improved work, the work that Cornell and EBSCO have done together, and where Cornell hopes it will lead. This work is necessary if libraries want to successfully connect researchers and readers with electronic content.

The TERMS framework, developed by Jill Emery, Graham Stone, and Peter McCracken, postulates that e-resource resource management follows a recurring lifecycle, from evaluation to licensing to acquisitions to activation and access to discovery to management back to analysis and evaluation. This presentation intends to showcase how EBSCO's suite of products represents and enables the TERMS cycle for libraries. Attendees will leave with a better high level understanding of how EBSCO's products from GOBI to FOLIO integrate together and create a cohesive e-resource ecosystem.

In this session, learn how linked data connects information across interrelated library resources so they can be easily discovered in your collection. Linked data uses ontologies, which are essentially the linked data schema for how information is related to each other, to create these networks. Attendees will understand how EBSCO applies knowledge graph analytics through use cases. They will also understand how to leverage their own linked data to identify duplicate resources, if an author’s affiliation 

In many libraries, inherited data can often be disorganized, outdated, and difficult to access, creating major challenges in day-to-day operations. As UTM's new ERM Librarian, Ronne Jones Cox inherited a FOLIO inventory that included many duplicates of e-package titles and eBook Collections. She worked with EBSCO Library Services Engineer Christine McClure to clean up this chaotic data and transform it into a more efficient collection for staff and patrons alike.

This session will delve into the collaboration between a new library school graduate and a vendor rep to tackle these challenges head-on. We will explore how we partnered to clean up chaotic data, transforming it into an easily accessible, efficient system for staff and patrons alike.

The session will also highlight the use of technology and best practices in organizing vast amounts of data, making it easier to retrieve, update, and maintain it by using key strategies implemented, including data standardization, inventory auditing, and system integration, as well as the importance of clear communication and mutual goals between vendors and libraries.

This presentation will offer practical insights for libraries facing similar issues, with actionable takeaways on how to effectively manage inherited data and turn it into a well-organized, findable resource.

Join us for a session on the latest developments in FOLIO, highlighting the new features and improvements in Ramsons (Winter 2024) and Sunflower (Spring 2025) releases. This session will delve into metadata management and lists enhancements designed to enrich user experience, streamline library workflows, and enhance system performance.
FOLIO product owners will provide a live demonstration, illustrating the practical applications and benefits of these updates.
Attendees will learn about:
• Key improvements in the Ramsons and Sunflower releases
• Enhanced functionalities and user interface updates

Worcester State University wanted an ERM to better manage its electronic resources. While implementing the FOLIO ERM stand-alone in fiscal year 24, we discovered something extra in the acquisition module. We will share what we discovered during the implementation process as we learned what the Acquisition could do to help manage multiple aspects of the library's budget.