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EBSCO User Group 2025
Wednesday, April 30
Show Earlier Sessions
 

7:15am EDT

YOGA- Sponsored by APA
Wednesday April 30, 2025 7:15am - 8:00am EDT
552 Selfcare
Sponsors
avatar for APA

APA

American Psychological Association
The American Psychological Association helps support libraries by providing resources including APA PsycInfo®, APA PsycArticles®, scholarly and professional books, instruments for research, and training videos. Email Psycdatabases@apa.org with questions or for more information... Read More →
Wednesday April 30, 2025 7:15am - 8:00am EDT
552 Selfcare 1 Sabin St, Providence, RI 02903, USA
  Self Care

8:00am EDT

Breakfast- Sponsored by MLA
Wednesday April 30, 2025 8:00am - 9:00am EDT
Ballroom A | Boardwalk
Sponsors
avatar for MLA

MLA

Modern Language Association
Wednesday April 30, 2025 8:00am - 9:00am EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Meals

9:00am EDT

Welcome/Opening Session
Wednesday April 30, 2025 9:00am - 10:15am EDT
Ballroom A | Boardwalk
User Group 2025 Opening Session
  • Welcome/Housekeeping – Rachel Fadlon, VP of Marketing
  • Board Welcome – Teri Gallaway, President, EBSCO User Group Board
  • Update on Intellectual Freedom Initiatives – Scott Bernier, VP of Library & Government Relations
  • Update on Mosaic – Caroline Zappasodi, VP Product Management
  • Update on Databases & Archives – Courtney Peckham, Sr. Product Manager
  • Update on AI – Mike Napoleone, VP Product Management
  • Closure – Rachel Fadlon


Speakers
avatar for Rachel Fadlon

Rachel Fadlon

VP of Marketing, EBSCO
avatar for Teri Oaks Gallaway

Teri Oaks Gallaway

Executive Director, SCELC
avatar for Scott Bernier

Scott Bernier

VP of Library and Government Relations, EBSCO Information Services
For more than 25 years, Scott has been focused on uncovering and understanding the needs and goals across the various members of the global library community. Through the years with EBSCO, his role has become more focused on gathering and sharing insights with libraries and other... Read More →
avatar for Caroline Zappasodi

Caroline Zappasodi

VP Product Management, EBSCO Books, EBSCO Information Services
avatar for Courtney Peckham

Courtney Peckham

Product MGR, EBSCO Information Services
avatar for Michael Napoleone

Michael Napoleone

VP SaaS Product Management, EBSCO
Wednesday April 30, 2025 9:00am - 10:15am EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Opening/Plenary

9:00am EDT

EBSCO User Group Help Desk: Your Gateway to Expert Service
Wednesday April 30, 2025 9:00am - 5:00pm EDT
Rotunda
Help Desk: Your Gateway to Expert Service 
 
 
At the EBSCO User Group, our Help Desk is your destination for personalized expertise and actionable insights. Staffed by industry veterans with extensive experience in library services and information technology, our Help Desk offers tailored support to maximize the potential of your EBSCO products. 
We will offer three dedicated tables each staffed by a specialized team of service leaders with decades of combined experience providing expert assistance across a wide range of EBSCO products and services: 
  • Service Engineers: Professionals who understand the intricacies of library systems, providing strategic solutions to optimize your EBSCO products.  
  • FOLIO Implementation Consultants: Experts on the FOLIO platform, ready to guide you through every phase of migration, integration, and change management. 
  • SaaS Implementation Specialists: Specialists focused on helping you unlock the full potential of EBSCO’s SaaS product suite for seamless experience. 
When you visit our Help Desk, you can expect: 
  • One-on-One Sessions: Personalized time with our experts to address your specific needs and challenges. 
  • In-Depth Problem Solving: Our team doesn't just offer quick fixes; they collaborate with you to resolve complex issues. 
  • Strategic Advice: Gain insights on best practices and innovative ways to leverage EBSCO products in your library. 
Reserve Your Spot: Sign up for a 1:1 session at a Help Desk 
We will have 30-minute time slots for each of our three Help Desks available during the times: 
  • Wednesday, April 30:  9:00am – 5:00pm 
  • Thursday, May 1:  9:00am – 5:00pm 
  • Friday, May 2:  9:00am – 12:00pm 
We will try to accommodate walk-in appointments as best we can with any times available but strongly recommend pre-booking a session.  

  Pre-book your Help Desk Session at User Group
Wednesday April 30, 2025 9:00am - 5:00pm EDT
Rotunda
  Help Desk

10:15am EDT

Networking Break- Sponsored by MLA
Wednesday April 30, 2025 10:15am - 10:30am EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Wednesday April 30, 2025 10:15am - 10:30am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

10:15am EDT

Free Headshots, Sponsored by Modern Language Association
Wednesday April 30, 2025 10:15am - 10:30am EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required –:drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Wednesday April 30, 2025 10:15am - 10:30am EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

10:30am EDT

What is UX design and why is it important?
Wednesday April 30, 2025 10:30am - 11:20am EDT
Ballroom D | Ocean
This talk will introduce the audience to EBSCO’s User Experience (UX) Design Team and explore the iterative design process we use. We’ll talk about the personas we design for and how we use research to inform design decisions. We will also explain some UX best practices and demonstrate how we’ve incorporated those principles into our user interfaces. Finally, we’ll discuss accessibility guidelines and our commitment to making our products more accessible for all.
Speakers
CS

Caitlin Shoreman

Senior Program Manager, UX, EBSCO
DO

David Oliva

UX Design Manager, EBSCO
WF

Wendee Fiorillo

Principal UI/UX Designer, EBSCO Information Services
Wednesday April 30, 2025 10:30am - 11:20am EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, UX/UI/Online Presence

10:30am EDT

Advancing Diversity, Equity & Inclusion (DEI) in Library Collections: An EBSCO User Group Presentation
Wednesday April 30, 2025 10:30am - 11:20am EDT
555 & 556 | Coral
Historically Black Colleges and Universities (HBCUs) play a vital role in educating and empowering Black and ethnic students and fostering a diverse and inclusive learning environment. To ensure their continued success, HBCU libraries must select collections that reflect the diverse experiences and knowledge of the HBCU communities. However, ensuring library collections reflect this commitment to DEI requires ongoing assessment and strategic development. This proposal outlines a plan to leverage EBSCO subscriptions and resources to enhance the library’s collection in support of DEI initiatives at Tennessee State University. While TSU library possesses a robust collection, there may be gaps in representing diverse voices and perspectives. By strategically leveraging EBSCO resources, the TSU library can significantly enhance its collection to better reflect the institution’s commitment to DEI. This will empower students and faculty with the informational resources they need to excel academically and become well-informed global citizens.
Speakers
VJ

Vanessa Jones

Technical Services Librarian, Tennessee State University
Wednesday April 30, 2025 10:30am - 11:20am EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Collection Development

10:30am EDT

Steering the Ship: Piloting the EDS UI Migration
Wednesday April 30, 2025 10:30am - 11:20am EDT
Ballroom B | Seahorse
This session will provide a deep dive into the challenges of migrating to the new EDS user interface. I'll share the library’s experiences in customizing the interface to align with the users' specific needs and expectations.

Key topics will include:
- Customizing the User Experience: Learn how we developed and implemented custom filters, placards, and search extensions to enhance the search experience and improve discovery.
- Effective Training and Communication: Discover the strategies we employed to train staff and communicate effectively with the entire university community, minimizing disruption and maximizing user satisfaction.
- Monitoring and Responding to User Feedback: Explore how we tracked user feedback and implemented changes to address concerns and improve the overall user experience.
- Looking Forward: Review the key upcoming features coming to the interface in 2025.
Speakers
avatar for Meghan Salsbury

Meghan Salsbury

Lead, Library Systems & Instructional Multimedia, National University
Hi! I'm Meghan, and I am the Systems & Instructional Multimedia Librarian for National University. I work to ensure all the library's systems work properly for our patrons and also create videos, tutorials, infographics, presentations, and more to help our students understand how... Read More →
Link to Presentation docx
Steering the Ship Salsbury pdf
Wednesday April 30, 2025 10:30am - 11:20am EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Change Management

10:30am EDT

A Tale of Two Libraries
Wednesday April 30, 2025 10:30am - 11:20am EDT
554 | Anchor
In 2020, the University of Texas System announced the consolidation of UT Tyler with the UT Health Science Center Tyler into a single institution that included the merging of the campus identity system and moving away from a self-hosted EZ Proxy instance. Despite the unified vision to "Rise as One," we maintained two distinct libraries to serve the academic and health campuses of the newly combined UT Tyler. This decision presented challenges in user authentication and access management. In this session, we will discuss how we implemented and continue to manage OpenAthens to address these challenges, ensuring seamless and secure access to library resources to our diverse user populations.
Speakers
avatar for Christine Forisha

Christine Forisha

Head of Electronic Resources & Collection Developm, University of Texas at Tyler
Wednesday April 30, 2025 10:30am - 11:20am EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Technology & Trends

11:20am EDT

Networking Break- Sponsored by MLA
Wednesday April 30, 2025 11:20am - 11:30am EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Wednesday April 30, 2025 11:20am - 11:30am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

11:30am EDT

Using Business Source Premier for Market Research
Wednesday April 30, 2025 11:30am - 12:20pm EDT
Ballroom D | Ocean
Some of the topics I will cover include:
The dos and don’ts of marketing research
Identifying markets for innovative technologies
Determining company/industry developments
Company/industry analysis
Product reviews and strategies
Field searching for targeted results
Using EBSCO keywords to expand search parameters
Doing a SWOT analysis
Speakers
BD
Wednesday April 30, 2025 11:30am - 12:20pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Library Services

11:30am EDT

Being the Designated Driver: Responsible AI in Psychology Research (APA Sponsor)
Wednesday April 30, 2025 11:30am - 12:20pm EDT
555 & 556 | Coral
During this session, attendees will learn about responsible AI practices from four perspectives – librarian, researcher, publisher, and platform vendor – and their impact on psychology research and learning. With responsible AI practices informing the entire development process, psychology researchers at all levels can have more confidence in the AI tools they are using, as well as more confidence in the AI they may develop for their own psychological research. This session will focus on psychology research, as a starting point, with the hope other disciplines will join the ride. As technology accelerates from “zero to sixty” in a minute, its responsible creation and use is often left behind in the exhaust. We will attempt to illustrate proactive practices being utilized by various members of the psychology driving pool engaged in the AI road race.
Speakers
avatar for Aaron Wood

Aaron Wood

Head, Product and Content Management, American Psychological Association
avatar for Ashleigh Faith

Ashleigh Faith

Director of AI & Semantic Innovcation, EBSCO
I LOVE data! Bibliographic data all around but specifically subject data. Mining for insights and data to help patrons and users find the research they need, when they need it is my #1 passion. Topics I am the most interested in are:-Knowledge graphs-Taxonomy and Ontology-User Experience... Read More →
avatar for Karin Heffernan

Karin Heffernan

Campus Faculty Librarian | Associate Professor, Southern New Hampshire University
My interests are: Teaching & Learning Information Literacy; Active Learning; Critical IL; Question-asking & Inquiry-based learning; Appreciative Inquiry; Teaching and Learning with AI
Sponsors
avatar for APA

APA

American Psychological Association
The American Psychological Association helps support libraries by providing resources including APA PsycInfo®, APA PsycArticles®, scholarly and professional books, instruments for research, and training videos. Email Psycdatabases@apa.org with questions or for more information... Read More →
Wednesday April 30, 2025 11:30am - 12:20pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Technology & Trends

11:30am EDT

Updates to EBSCO's Configuration Applications
Wednesday April 30, 2025 11:30am - 12:20pm EDT
Ballroom B | Seahorse
EBSCO Experience Manager (EEM) is EBSCO's portal for Administrative applications. We'll use Single Sign-on to access our ConfigUI application and then will tour the highlights of that application. You'll view the benefits that the ConfigUI offers administrators who wish to self-service their configuration settings. We'll also touch upon our strategy for future development in the configuration space.
Speakers
avatar for Michael Bucco

Michael Bucco

Senior Director, EBSCO
Senior Director, Product Management, EBSCO
Wednesday April 30, 2025 11:30am - 12:20pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Technology & Trends

11:30am EDT

The SaaS Implementation Playbook: Strategies for Success
Wednesday April 30, 2025 11:30am - 12:20pm EDT
554 | Anchor
Implementing new software as a service platforms take time and effort. This session will review best practices, tips, and general advice on how to work with our implementation team for the best outcome for your institution. We will share thoughts on how best to prepare for the project, general tools and workflows used, pitfalls to avoid, and other general ways in which to optimally stand up the product purchased. Products to be reviewed will include EBSCO Discovery Service, Full Text Finder, Custom Catalogs, Stacks, OpenAthens, and more.
Speakers
avatar for Beth Pifalo

Beth Pifalo

Manager, SaaS Implementations, EBSCO
avatar for Adam Walsh

Adam Walsh

Manager, SaaS Implementations, EBSCO
Wednesday April 30, 2025 11:30am - 12:20pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Change Management

12:20pm EDT

Free Headshots, Sponsored by Modern Language Association
Wednesday April 30, 2025 12:20pm - 1:00pm EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required –:drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Wednesday April 30, 2025 12:20pm - 1:00pm EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

12:20pm EDT

Lunch- Sponsored by APA
Wednesday April 30, 2025 12:20pm - 1:20pm EDT
Ballroom A | Boardwalk
Sponsors
avatar for APA

APA

American Psychological Association
The American Psychological Association helps support libraries by providing resources including APA PsycInfo®, APA PsycArticles®, scholarly and professional books, instruments for research, and training videos. Email Psycdatabases@apa.org with questions or for more information... Read More →
Wednesday April 30, 2025 12:20pm - 1:20pm EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Meals

1:20pm EDT

Improving the Knowledgebase Improves Access for All: Cornell & EBSCO Cooperative Work on Knowledgebase Enhancement
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
Ballroom D | Ocean
The foundation of e-resource management tools is a quality knowledgebase, and access to electronic content fails when those management tools rest on a poor foundation. Since switching to the EBSCO knowledgebase and HLM tools in 2020, Cornell University Library has regularly expressed concerns to EBSCO about this knowledgebase, our frustrations with it, and the resulting negative impact on our users. In a partnership proposed by EBSCO, Cornell has worked closely with EBSCO over the past year to continue improving the knowledgebase, to ensure better access to all resources. These improvements benefit all users who rely on HLM tools to access their e-resources. In this session, Peter McCracken (CUL e-resources librarian, and – long ago – a co-founder of Serials Solutions) will describe the need for improved work, the work that Cornell and EBSCO have done together, and where Cornell hopes it will lead. This work is necessary if libraries want to successfully connect researchers and readers with electronic content.
Speakers
avatar for Peter McCracken

Peter McCracken

Electronic Resources Librarian, Cornell University
I'm an Electronic Resources Librarian at Cornell University, and have been here since June 2016. My current focus, as of 2023, is split between work on Cornell's Open Access strategy, and ensuring that our databases and online resources all work well together for the benefit of our... Read More →
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Technology & Trends

1:20pm EDT

Ins and Outs of Changing Everything: Migrating to New EDS and OpenAthens
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
555 & 556 | Coral
This presentation explores how one academic library serving an entirely online university executed a deep overhaul of its online infrastructure while navigating an unexpected medical crisis.

The institution made three major changes on the same day by implementing the new EBSCO Discovery Service, transitioning to the OpenAthens authentication system, and launching a redesigned website. The discussion reviews the thought processes and decisions behind combining these migrations, including resource allocation, risk assessment, and timeline management explained, as well as communicating with key stakeholders, managing expectations, and testing so, so very many links.

The presentation also addresses crisis management when the project lead, the presenter, was diagnosed with Bell's Palsy two days before launch. Learn what happened, what to prepare for with your own migrations and projects, and how to make sure you can expect the unexpected. The impact of the changes after one year will also be discussed.

This presentation offers valuable insights for library professionals planning EBSCO Discovery Service and OpenAthens migrations, or similar system migrations and changes.
Speakers
avatar for Matt Stevons

Matt Stevons

Director of Library Services, Purdue University Global
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Change Management

1:20pm EDT

Transforming Library Services: The New York Public Library EDS Implementation Adventure
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
Ballroom B | Seahorse
In November 2024, New York Public Library (NYPL) successfully implemented EBSCO Discovery Service (EDS) as Article Plus for their patrons. This change, along with a single-search box on a newly-launched Online Resources and Databases page, facilitates a transformative experience for NYPL patrons. The implementation of EDS marks a significant milestone by providing patrons with enhanced access to hundreds of online resources and databases.
In this session, NYPL’s Elliot Clement, Research Electronic Resources Coordinator, and Laura Leone, Collections Access and Discovery Project Manager, will share their experiences and insights on the implementation process of EDS. They will discuss the strategic changes made to the NYPL website to integrate EDS, support received from the EBSCO implementation team, and the work it took to create and promote the launch of Article Plus.
Key highlights of the session will include:
• An overview of the implementation process, including details about the redesign of the
previous Articles and Databases user interface.
• The collaborative efforts among NYPL and EBSCO stakeholders to ensure a seamless integration.
• The impact of EDS on improving access to resources and information.
• A live demonstration of the new features and functionalities added to the NYPL website.
Speakers
EC

Elliot Clement

Research Electronic Resources Coordinator, The New York Public Library
LL

Laura Leone

Assistant Director, Access and Discovery Systems, The New York Public Library
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Library Services

1:20pm EDT

The Next Step in Serials Transformative Agreement Management: Evaluation using Read and Publish Dashboards
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
554 | Anchor
This session will guide you through the basics and explore trends in Transformative Agreements (TAs), including how they aim to transition traditional subscription models to open access and their implications for libraries. We will discuss their role in advancing open scholarship, the challenges they pose in terms of budgeting and administration, and how libraries can strategically assess their value. Following this, we’ll introduce the features of our innovative Read and Publish Dashboards. These dashboards integrate serials management with SaaS, providing actionable insights into your library’s data to help you make informed decisions about usage and expenditures. Whether your library is managing multiple Transformative Agreements or is just beginning to explore them, this session will deliver practical tools and insights to optimize your approach and make the most of these evolving models.
Speakers
avatar for Amy Thurlow

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc
Amy has been with EBSCO 19 years. During this time she primarily worked directly with academic libraries throughout New England. By talking with our clients and listening to their needs Amy has been able to identify how our software solutions can help. Amy currently handles several... Read More →
avatar for Ashley Fast

Ashley Fast

VP Sales, North America, Subscription Services Div, EBSCO
Wednesday April 30, 2025 1:20pm - 2:10pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Collection Development

2:10pm EDT

Networking Break- Sponsored by MLA
Wednesday April 30, 2025 2:10pm - 2:20pm EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Wednesday April 30, 2025 2:10pm - 2:20pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

2:20pm EDT

Using Linked Data to improve student researcher experiences on EBSCO Discovery Service and EBSCOhost
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
Ballroom D | Ocean
Go behind the scenes with EBSCO Product Managers as they delve into the integration of Linked Data into EBSCO Discovery Service and EBSCOhost to transform research experiences. This session will cover the infrastructure enabling Linked Data, including the new EBSCO Scholarly Graph platform, and the new product features that are enabled through this new infrastructure. Attendees will also learn how EBSCO incorporates user research to discover, validate, and refine new features to improve the user journey on EBSCO platforms.
Speakers
avatar for Gloria Gonzalez

Gloria Gonzalez

Senior Product Manager for Linked Data Innovation, EBSCO
I work on data graphs for public, academic, and government libraries at EBSCO. As Senior Product Manager for Linked Data, I help libraries create new ways for people to find what they have.My work with linked data started in 2011 with a visualization tool called Viewshare at the Library... Read More →
MP

Melissa Pike

Principal Product Manager, EBSCO Information Services
I have a passion for bringing an intuitive user experience to challenging academic and patron workflows.  I seek to understand the user's problem and collaborate with our design, and technology teams, to solve the problem in the most friction-free manner possible.
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, UX/UI/Online Presence

2:20pm EDT

Mosaic Readiness: A Town Hall Q&A
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
555 & 556 | Coral
This session addresses one of the most common questions we hear: When will Mosaic be ready for my library? It’s a town hall-style forum designed to encourage open dialogue and direct engagement with customers, EBSCO/GOBI staff, and Innovation Partners. Instead of presenting canned information, this session creates an interactive space to answer live questions and discuss Mosaic’s capabilities, readiness, and future.
Speakers
avatar for Bethany Pelletier

Bethany Pelletier

Director Product Management, EBSCO (Mosaic)
avatar for Linda Barr

Linda Barr

Head Librarian, Technical Services, Austin Community College
Head Librarian for ACC Library Technical Services and Library automation. Happy to discuss how we do what we do!ACC is an 11 campus community college. We have a centralized technical services department. Our bibliographic selectors are subject based. ACC libraries are not limited... Read More →
avatar for Mary Snyder

Mary Snyder

University Librarian, Strayer University
I'd love to connect on supporting adult online students, initiatives for the whole-student and well-being, and libraries which are blended with other academic supports such as writing.Our library oversees research, writing, and tutoring services and resources for our university. This... Read More →
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Collection Development

2:20pm EDT

Leveraging Analytics in Academic Libraries: Enhancing Decision-Making and Resource Allocation
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
Ballroom B | Seahorse
Session Overview: This session will explore the pivotal role of analytics in driving insights and enhancing the understanding of academic libraries’ contributions to both students and the institution as a whole.

Objectives:

- Identify the Importance of Analytics within Academic Libraries:
Discuss the critical role of analytics in modern academic libraries.
- Showcase Real-World Applications:
Highlight case studies and practical examples, focusing on the work done at Rensselaer Polytechnic Institute and Biola University.Discuss the tools used in these applications.
- Dive into Panorama Analytics:
Present the features, benefits, and practical applications of Panorama Analytics from EBSCO. Preview new dashboards and tools.
- Engage in Interactive Discussion and Q&A session to address specific use cases and challenges faced by attendees.
This session aims to provide attendees with a comprehensive understanding of how analytics can be leveraged to demonstrate and enhance the value of academic libraries.
Speakers
avatar for Amy Thurlow

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc
Amy has been with EBSCO 19 years. During this time she primarily worked directly with academic libraries throughout New England. By talking with our clients and listening to their needs Amy has been able to identify how our software solutions can help. Amy currently handles several... Read More →
avatar for Andrew White

Andrew White

Director, Library Information Services, Rensselaer PolytechnicnInstitute
Dr. Andrew White has 35+ years of experience in academic libraries including public and technical services, as well as information systems administration. Prior to his role at Rensselaer, he held a variety of positions in Stony Brook University including Associate Director of the... Read More →
avatar for Chuck Koontz

Chuck Koontz

Librarian for Systems and Special Collections, Biola University
Chuck Koontz is the Librarian for Systems & Special Collections at Biola University in La Mirada, CA. He also serves as liaison for the Arts and Humanities schools. Chuck graduated from Biola with a Bachelor of Music degree in 2000, and from San Jose State University in 2019 with... Read More →
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Technology & Trends

2:20pm EDT

Our Journey from the Pandemic to FOLIO
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
554 | Anchor
At the end of the pandemic, Thompson Rivers University Library discovered that some of the temporary processes we developed during the interim were not just beneficial, but also invaluable. For instance, we found that the EDS system modifications, initially used for touchless delivery, continued to add significant value for holds and after-hours pick-ups. The pandemic encouraged us to concentrate on and evaluate core library functions. Similarly, we used critical evaluation of our processes to inform our migration to Folio.
We will discuss:
How we are simplifying its circulation system by reducing the number of item types, loan rules, and patron types.
Why we will be selective in our use of new patron empowerment features in the EDS.
Why a system migration is an excellent opportunity to streamline library processes and to examine what a library can do.
Why examining fines and loan periods before the migration is essential during the migration. Addressing complex or difficult questions before the upgrade allows you to spend more time training staff and fine-tuning the configuration during the migration.
Speakers
avatar for Katherine Watmough

Katherine Watmough

Borrower Services Librarian, Thompson Rivers University
Borrower Services Librarian in sunny Kamloops BC, Canada. MLIS graduate of 2012 with a concentration in IT Management. Inside interests: reference as core librarian work; Outside interests: Motorcycles and tattoos!
MP

Michael Purcell

Librarian, Thompson Rivers University
Wednesday April 30, 2025 2:20pm - 3:10pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Change Management

3:10pm EDT

Networking Break- Sponsored by MLA
Wednesday April 30, 2025 3:10pm - 3:20pm EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Wednesday April 30, 2025 3:10pm - 3:20pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

3:20pm EDT

Ideation to iteration: a partnered approach to communicating and progressing product roadmaps
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
Ballroom D | Ocean
As research habits and needs evolve over time, our community increasingly focuses on the performance and functionality of software products and integrations used by libraries. Roadmaps can be used as tools to plan, prepare, align and communicate; vendors and publishers balance their development resources between technical debt and innovation, frequently informed by input from their customer base.
New, more flexible products allow for libraries and research organizations to implement bespoke experiences, sometimes with their own in-house development expertise. In both scenarios, building the “product roadmap” offers an opportunity for product managers to connect with their users and vice versa. However, gaps in this critical feedback loop can result in ambiguous expectations and a lack of clear communication.
In this panel session, presenters will share their experiences recommendations for building a partnered approach to roadmap development. The audience will hear perspectives from library practitioners, consortium development managers and platform product managers, offering a lively discussion of product roadmaps in both the vendor-owned and open source space.
Speakers
avatar for Russell Palmer

Russell Palmer

Assistant Director, GALILEO
Russell Palmer is an assistant director at GALILEO, where he is in charge of the support services team. He and his team work on the development of GALILEO, new integrations (such as OpenAthens), and reporting. Prior to GALILEO, Palmer worked at LYRASIS for 14 years in various positions... Read More →
avatar for Jesse Koennecke

Jesse Koennecke

Director, Acquisitions & E-Resource Licensing, Cornell University
Jesse is responsible for managing Acquisitions and E-Resource Licensing services for Cornell University Library (CUL). Jesse has been involved with the Future of Libraries Is Open project to develop open source software for libraries since 2016  Ask me about Battledecks@ER&L!Ask... Read More →
avatar for Amanda Ferrante

Amanda Ferrante

Principal Product Manager, EBSCO
Amanda Ferrante is Principal Product Manager for Identity & Access Management for EBSCO Information Services, focusing on removing barriers to access for researchers and supporting ease of administration for librarians. Her work is informed by the library community’s needs related... Read More →
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Library Services

3:20pm EDT

Unlocking Insights: OpenAthens UX review and future Innovations
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
554 | Anchor
Overview: This session is focused on sharing the outcomes of the OpenAthens product UX review. This session will provide librarians with detailed insights into the review process, key findings, and the implications for future product development.

Session Highlights:

OpenAthens UX review findings: A comprehensive presentation of the findings from our recent UX review of the OpenAthens system, highlighting areas of success and opportunities for enhancement.

Discussion on next steps: An interactive discussion on the proposed next steps based on the review findings, encouraging feedback and suggestions from librarians.

Potential improvements: Exploration of potential improvements and how they can be implemented to better meet user needs and enhance overall user experience.
Speakers
avatar for Isobel Demangeat

Isobel Demangeat

UX team lead, OpenAthens
Isobel Demangeat is a seasoned UX professional with over 20 years of experience in user experience design and research will be joined in this session by Lead User Researcher Sam Doyle, a qualitative researcher with a background in market, health behaviours, brand and product research... Read More →
Exhibitors
avatar for Sam Doyle

Sam Doyle

Lead UX researcher, OpenAthens
I'm the Lead UX Researcher at OpenAthens. I help embed research processes and skills across our product team and help ensure insights are communicated effectively across the organisation.I have previous experience leading the research function at a UX agency and as business and market... Read More →
EBSCO User Group 2025 Isobel Sam Insights pdf
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Technology & Trends

3:20pm EDT

Holdings Management: The New Collection Assessment Tool
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
555 & 556 | Coral
Ready to take your collection management to the next level? Join us for a hands-on dive into the new Collection Assessment tool, designed with you—busy library administrators—in mind. Whether you're juggling acquisitions, renewals, or content upgrades, this tool simplifies the complex decisions you face daily.

Imagine effortlessly comparing resource and coverage overlaps, running title-level analyses, and generating detailed reports—all from a user-friendly interface. With the ability to export comprehensive insights and dive into package- and holdings-level statistics, you'll have everything you need to make smarter, data-driven choices for your library's future.

This session is more than a demo—it's your chance to see how this tool can transform the way you manage collections. We will dive into Overlap Analysis export, how to create package-level and holdings-level analysis and much more. Bring your questions, curiosity, and aspirations for a stronger digital library presence. Don't miss out on this opportunity to streamline your workflow and elevate your decision-making!
Speakers
avatar for Leslie Lapham

Leslie Lapham

Sr. Agile Product Manager, EBSCO
Libraries have always been in important part of my life.  One of my earliest memories was "clunking" the date due cards at my public library so my mother and the librarian could talk about the garden club while I was occupied.  I started working the acquisitions department of my... Read More →
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Collection Development

3:20pm EDT

Strategies for Ensuring Access to Electronic Resources from HLM MARC Records
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
Ballroom B | Seahorse
The importance of discovery is often brought up in academic settings, but ensuring access is just as vital for connecting patrons with materials. For resources from EBSCO’s Holdings & Links Management (HLM) record service, access takes the form of linking URLs. The details of these links are often dependent on the host, and access issues can arise in collections large and small. The number of links and potential problems scales upwards as an institution adds more collections to HLM. Manually testing URLs is a proactive method of ensuring access, as patrons finding a nonfunctional link may just move on to another resource instead of submitting a ticket and waiting for a resolution. This presentation is concerned with breaking down different types of access issues The University of Alabama has encountered and exploring tools used for more efficiently and precisely troubleshooting access problems in HLM records as well as the importance of communication with electronic resources personnel from a metadata perspective in addressing access problems and establishing more streamlined workflows.
Speakers
TS

Taylor Smith

metadata librarian, University of Alabama
Wednesday April 30, 2025 3:20pm - 4:10pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, UX/UI/Online Presence

4:15pm EDT

Exploring the New Publication Finder: Features and Benefits
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
Ballroom D | Ocean
Join us for an in-depth session on the updated Publication Finder, designed to enhance your search experience within your institution's collection. Publication Finder includes many features requested by you, our customers, which include a new interface, the ability to select from a larger set of subject groupings, the return of A-Z browse, the ability to browse by database and you’re able to pre-filter searches against a sub-set of content. Additionally, we’ll cover the introduction of database search and browse and other recent enhancements.

During this session, we will cover:
• Responsive User Interface: Discover the modern, intuitive design that adapts seamlessly to any device, ensuring a smooth and efficient search experience.
• Advanced Search Options: Learn how to utilize both basic and advanced search functionalities to quickly locate journals, eBooks, magazines, and newspapers.
• Enhanced Browsing Capabilities: Explore the ability to browse by subject, database, or title, and filter searches by book or journal content.
• Integration with EBSCO Discovery Service: See how Publication Finder integrates with other EBSCO tools to provide a cohesive and powerful research experience.

Whether you are a seasoned researcher or new to the platform, this session will equip you with the knowledge and skills to make the most of the new Publication Finder.
Speakers
avatar for Devon McArdle

Devon McArdle

Senior Agile Product Manager, EBSCO
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, UX/UI/Online Presence

4:15pm EDT

Tips, tricks, and new workflows: Migrating from Sierra to FOLIO as part of a consortium
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
555 & 556 | Coral
After months of planning and training our consortium went live on FOLIO in May of 2024. In this session an Assistant Library Director, Cataloger Librarian, and Acquisitions Librarian will share the decisions and preparations that had to be made before the migration, new workflows that were created, and all the “little things” we weren’t expecting to navigate but made it through. Focus will be on preparation of the catalog data, training, folio apps: inventory, users, permissions, lists, finance, orders, receiving, and settings. Most of all we will share why even through the chaos we are happy with where we are now.
Speakers
avatar for Brandy Brady

Brandy Brady

Director of Library Services & Operations, Northwest Missouri State University
avatar for Sarah Jones

Sarah Jones

Head of Library Technical Services, Northwest Missouri State University
avatar for Abha Niraula

Abha Niraula

Research Librarian, Acquisitions, Northwest Missouri State University
Brady Jones Niraula TipsTricks EBSCO User Group 2025 pptx
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Change Management

4:15pm EDT

Evidence-Based Acquisitions and Strategic Partnerships: A Case Study of URI’s Collaborative Approach with GOBI
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
Ballroom B | Seahorse
Evidence-Based Acquisitions (EBA) has become an increasingly popular and efficient way for libraries to curate monograph collections based on actual usage data. While many of the largest and most prolific publishers offer EBA programs, managing multiple agreements and processes can place a heavy burden on library staff. However, when available, running an EBA program through GOBI Library Solutions offers several key advantages that streamline the process and enhance collection development efforts.

Using GOBI for your EBA program centralizes management, providing a single platform to handle multiple publisher agreements, simplifying workflows, and integrating usage data in a user-friendly way. Additionally, GOBI offers robust reporting tools and seamless integration with existing library systems, helping libraries make more informed decisions with less administrative overhead.

In this session, hear from the Head of Acquisitions at URI on the importance of EBAs in meeting their collection development goals, how they successfully implement EBA at their institution, and why they advocate for publishers to work through GOBI. You’ll also hear from a GOBI Collection Development Manager, who will share insights on the benefits of running an EBA program through GOBI and the details that make it an indispensable tool for libraries.
Speakers
LF

Laura Foss

Senior Collection Development Manager, GOBI Library Solutions
AR

Andree Rathemacher

Head, Acquisitions, University of Rhode Island
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Collection Development

4:15pm EDT

Shape the Future of Your User Group: A Conversation with the Board
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
554 | Anchor
Join us for an engaging and interactive session with the EBSCO User Group Board of Directors, led by Board President Teri Gallaway. This facilitated listening session is your chance to share your insights, provide feedback, and ask questions to help us create the best possible experience for our user community. Whether you have suggestions for improvement, ideas for new initiatives, or simply want to share what you love about the user group, we’re here to listen. Don’t miss this opportunity to have your voice heard and contribute to shaping the future of the user group. We look forward to a lively and productive discussion!
Speakers
avatar for Teri Oaks Gallaway

Teri Oaks Gallaway

Executive Director, SCELC
Wednesday April 30, 2025 4:15pm - 5:05pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor

5:00pm EDT

Free Headshots, Sponsored by Modern Language Association
Wednesday April 30, 2025 5:00pm - 5:45pm EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required: drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Wednesday April 30, 2025 5:00pm - 5:45pm EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

6:00pm EDT

Evening Reception-Sponsored by IET
Wednesday April 30, 2025 6:00pm - 9:00pm EDT
Providence G (Outside Venue)
Sponsors
avatar for IET

IET

The Institution of Engineering and Techn
Wednesday April 30, 2025 6:00pm - 9:00pm EDT
Providence G (Outside Venue) 100 Dorrance Street, Providence, RI 02903
  Reception
 
Thursday, May 1
 

7:15am EDT

Meditation- Sponsored by APA
Thursday May 1, 2025 7:15am - 8:00am EDT
552 Selfcare
Sponsors
avatar for APA

APA

American Psychological Association
The American Psychological Association helps support libraries by providing resources including APA PsycInfo®, APA PsycArticles®, scholarly and professional books, instruments for research, and training videos. Email Psycdatabases@apa.org with questions or for more information... Read More →
Thursday May 1, 2025 7:15am - 8:00am EDT
552 Selfcare 1 Sabin St, Providence, RI 02903, USA
  Self Care

8:00am EDT

Breakfast- Sponsored by MLA
Thursday May 1, 2025 8:00am - 9:00am EDT
Ballroom A | Boardwalk
Sponsors
avatar for MLA

MLA

Modern Language Association
Thursday May 1, 2025 8:00am - 9:00am EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Meals

8:15am EDT

Free Headshots, Sponsored by Modern Language Association
Thursday May 1, 2025 8:15am - 9:00am EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required –:drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Thursday May 1, 2025 8:15am - 9:00am EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

9:00am EDT

EBSCO User Group Help Desk: Your Gateway to Expert Service
Thursday May 1, 2025 9:00am - 9:15am EDT
Rotunda
Help Desk: Your Gateway to Expert Service 
 
At the EBSCO User Group, our Help Desk is your destination for personalized expertise and actionable insights. Staffed by industry veterans with extensive experience in library services and information technology, our Help Desk offers tailored support to maximize the potential of your EBSCO products. 
We will offer three dedicated tables each staffed by a specialized team of service leaders with decades of combined experience providing expert assistance across a wide range of EBSCO products and services: 
  • Service Engineers: Professionals who understand the intricacies of library systems, providing strategic solutions to optimize your EBSCO products.  
  • FOLIO Implementation Consultants: Experts on the FOLIO platform, ready to guide you through every phase of migration, integration, and change management. 
  • SaaS Implementation Specialists: Specialists focused on helping you unlock the full potential of EBSCO’s SaaS product suite for seamless experience. 
When you visit our Help Desk, you can expect: 
  • One-on-One Sessions: Personalized time with our experts to address your specific needs and challenges. 
  • In-Depth Problem Solving: Our team doesn't just offer quick fixes; they collaborate with you to resolve complex issues. 
  • Strategic Advice: Gain insights on best practices and innovative ways to leverage EBSCO products in your library. 
Reserve Your Spot: Sign up for a 1:1 session at a Help Desk 
We will have 30-minute time slots for each of our three Help Desks available during the times: 
  • Wednesday, April 30:  9:00am – 5:00pm 
  • Thursday, May 1:  9:00am – 5:00pm 
  • Friday, May 2:  9:00am – 12:00pm 
We will try to accommodate walk-in appointments as best we can with any times available but strongly recommend pre-booking a session.  

  Pre-book your Help Desk Session at User Group
Thursday May 1, 2025 9:00am - 9:15am EDT
Rotunda
  Help Desk

9:00am EDT

The E-Resources Lifecycle: The EBSCO Ecosystem
Thursday May 1, 2025 9:00am - 9:50am EDT
Ballroom D | Ocean
The TERMS framework, developed by Jill Emery, Graham Stone, and Peter McCracken, postulates that e-resource resource management follows a recurring lifecycle, from evaluation to licensing to acquisitions to activation and access to discovery to management back to analysis and evaluation. This presentation intends to showcase how EBSCO's suite of products represents and enables the TERMS cycle for libraries. Attendees will leave with a better high level understanding of how EBSCO's products from GOBI to FOLIO integrate together and create a cohesive e-resource ecosystem.
Speakers
avatar for Zorian Sasyk

Zorian Sasyk

FOLIO Implementation Consultant, EBSCO Information Services
FOLIO Implementation | Electronic Resource Management and Lifecycle | Open Source Software in Libraries
Thursday May 1, 2025 9:00am - 9:50am EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Collection Development

9:00am EDT

Benefits of the Full Text Finder Product Suite
Thursday May 1, 2025 9:00am - 9:50am EDT
555 & 556 | Coral
Join us for an in-depth session on the benefits of the Full Text Finder product suite, designed to enhance your institution's holdings discovery and linking capabilities. During this session, we will cover:

· Integration with EBSCO Discovery Service: See how Holdings Management, Publication Finder and the Full Text Finder Link Resolver integrate with other EBSCO tools to provide a cohesive and powerful research experience, including SmartLinks+ for seamless linking and publication placards for journal and book discovery within EDS.

· New User Interfaces: Both Publication Finder and the Full Text Finder Link Resolver have been updated to modern, intuitive designs that include many enhancements requested by you, our customers, and are mobile-friendly and accessible.

· Enhancements to Package/Database metadata: Our Global Knowledgebase and the Holdings Management administrator module have been updated to include package URLs, alternate names, display names, subject associations and custom category associations. With the introduction of these new metadata fields, Publication Finder now offers package/database specific search and browse user workflows that we will review.
Speakers
avatar for Devon McArdle

Devon McArdle

Senior Agile Product Manager, EBSCO
Thursday May 1, 2025 9:00am - 9:50am EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Library Services

9:00am EDT

Partnering For Success: Jackson Library's Journey with EBSCO FOLIO
Thursday May 1, 2025 9:00am - 9:50am EDT
554 | Anchor
Pam Childers, the System & Web Librarian at Jackson Library, Indiana Wesleyan University, chose to collaborate with EBSCO FOLIO to enhance their integrated library system (ILS). This decision was motivated by the need for a flexible, open-source platform that could adapt to the evolving needs of the academic community. FOLIO's modular architecture and robust infrastructure effectively managed collections, circulation, and user interactions. Additionally, the partnership with EBSCO facilitated seamless integration and support, improving the overall experience for staff and patrons. This presentation will discuss the factors that influenced the decision, the implementation process, and the benefits realized, offering valuable insights for other libraries considering a similar transition.
Speakers
avatar for Pamela Childers

Pamela Childers

System & Web Librarian, Indiana Wesleyan University
avatar for Pete Zeimet

Pete Zeimet

Director of SaaS Innovation, EBSCO
Thursday May 1, 2025 9:00am - 9:50am EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Change Management

9:00am EDT

New UI Accessibility
Thursday May 1, 2025 9:00am - 9:50am EDT
Ballroom B | Seahorse
This presentation will introduce EBSCO’s core accessibility team and talk and walk through EBSCO’s New UI. Built in accessibility features will be covered as well as a screen reader demonstration. We’ll talk about EBSCO’s approach to accessibility, testing and creating accessible products.
Speakers
AR

Amber Russell

Accessibility & Globalization Product Manager, EBSCO
CC

Cody Care

Accessibility Engineer, EBSCO
Thursday May 1, 2025 9:00am - 9:50am EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, UX/UI/Online Presence

9:50am EDT

Networking Break- Sponsored by MLA
Thursday May 1, 2025 9:50am - 10:00am EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Thursday May 1, 2025 9:50am - 10:00am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

10:00am EDT

Searching in EBSCO’s new Business Searching Interface
Thursday May 1, 2025 10:00am - 10:50am EDT
Ballroom D | Ocean
We are excited to present the new Business Searching Interface (BSI), a state-of-the-art platform designed to revolutionize business research. The BSI offers an intuitive and efficient way to explore a vast array of business content, including company profiles, industry information, country economic data, and market research. With its modern design and improved navigation, the BSI enhances the user experience by providing a visually appealing and user-friendly interface.

Key features of the BSI include:
• Discover Popular Topics: Clickable images of trending business topics that launch keyword searches.
• Explore Featured Content: Access to unique business content sets and popular publications.
• Company Profile Reports: A two-level drill-down experience for detailed company information.
• Country and Industry Reports: Comprehensive reports with multiple levels of detail.
• SWOT Analyses: Easy access to relevant SWOT analyses records.
• Featured Collections and Magazines: Notable business articles and popular magazines.
• Spotlight On: Highlights articles on trending topics.

Join us for a live demonstration of the BSI, showcasing its advanced features and how it can transform business research.
Speakers
avatar for Anthony DiZazzo

Anthony DiZazzo

Director, Product Management, EBSCO Information Services
Thursday May 1, 2025 10:00am - 10:50am EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Change Management

10:00am EDT

Coordinated and Collaborative: An Ivy Plus Libraries Confederation Collection Development Project
Thursday May 1, 2025 10:00am - 10:50am EDT
555 & 556 | Coral
In partnership with GOBI, the Ivy Plus Libraries Confederation (IPLC) launched an ambitious collaborative collection development project in 2021. Informed by the findings of three prior projects, this pilot sought to explore practical ways in which the thirteen members of the Confederation could engage in prospective collection development in support of a vision to treat the sum of our local collections as one great collection. This presentation will explain how the project was scoped and managed and will provide a summary of the outcomes of a two-year pilot purchasing frontlist print Brill monographs through GOBI. Attendees will journey with IPLC through zones of ambiguity and discover differences between coordinated and collaborative approaches to collection development. The presenters will share IPLC’s concept of strategic duplication; metrics for identifying the number of copies needed for local use, preservation, and lending; our process for consensus building and decision-making; and governance models for collaborative collection projects and programs. We will also share our ideas on evolving the project to include ebooks by leveraging GOBI solutions and expertise.
Speakers
avatar for Galadriel Chilton

Galadriel Chilton

Director of Collections Initiatives, Ivy Plus Libraries Confederation
Galadriel is the Director of Collections Initiatives for the Ivy Plus Libraries, a cooperative of 13 academic libraries. The Ivy Plus Libraries are Brown, Chicago, Columbia, Cornell, Dartmouth, Duke, Harvard, Johns Hopkins, MIT, Princeton, University of Pennsylvania, Stanford, and... Read More →
avatar for Sarah Forzetting

Sarah Forzetting

Assoc. Director, Acquisitions, Stanford University Libraries
Thursday May 1, 2025 10:00am - 10:50am EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Collection Development

10:00am EDT

Navigating the FOLIO Frontier: Lessons Learned and Best Practices
Thursday May 1, 2025 10:00am - 10:50am EDT
Ballroom B | Seahorse
Navigating the FOLIO Frontier: Lessons Learned and Best Practices
Session Overview:
This one-hour panel session will delve into the migration journey to FOLIO, a cutting-edge library services platform. The discussion will focus on the experiences of libraries that have transitioned to FOLIO, highlighting the challenges faced, solutions implemented, and best practices developed. Attendees will gain valuable insights into the migration process, helping them to better prepare for their own transitions.
Objectives:
  • Share real-world experiences and lessons learned from libraries that have migrated to FOLIO.
  • Discuss best practices for a successful migration.
  • Provide a platform for attendees to ask questions and engage with experts.
Speakers
LD

Lee Davis

Electronic Resources Librarian, Quinnipiac University
avatar for Amy Thurlow

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc
Amy has been with EBSCO 19 years. During this time she primarily worked directly with academic libraries throughout New England. By talking with our clients and listening to their needs Amy has been able to identify how our software solutions can help. Amy currently handles several... Read More →
RK

Richard Kim

Head of Library Systems, Cardozo Law, Yeshiva University
avatar for Lisa Thornton

Lisa Thornton

Acquisitions and Collections Librarian, Seton Hall University
avatar for Lauren Slingluff

Lauren Slingluff

University Librarian, University of New Haven
L Slingluff (she/her) is the University Librarian at University of New Haven in West Haven, Connecticut. A third generation library worker, she is passionate about access and service and has presented and published on topics of social justice, open education resources, assessment... Read More →
Thursday May 1, 2025 10:00am - 10:50am EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Library Services

10:00am EDT

Charting a Course with GOBI Library Technical Services
Thursday May 1, 2025 10:00am - 10:50am EDT
554 | Anchor
With changes in staffing, increasing complexity in workflows, and more demands on staff time, GOBI can help you with the day-to-day of your Library Technical Services. Using GOBI to streamline your Ordering process can enable automated acquisitions and brief records from GOBI into your Library Management System. A range of Cataloging Services, from basic to advanced, can help your catalogers have time to work on the rare materials, special collections, and donated items. Whilst many libraries are moving towards electronic materials, print materials are still necessary in many libraries. Customize your needs with GOBI’s Book Processing services. This session will enumerate the many areas GOBI can assist you in saving time and creating efficiencies for your Technical Services team.
Speakers
avatar for Carol Seiler

Carol Seiler

Acct Serv Mgr, Lib Tech Serv, GOBI Library Solutions
Carol Seiler started her career in libraries as a cataloger and has worked in almost all areas of the library. She has primarily worked as an academic/medical librarian but has also served at a public library and as a technical services trainer with a consortium. At GOBI, Carol works... Read More →
Thursday May 1, 2025 10:00am - 10:50am EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Collection Development

11:00am EDT

Networking Break- Sponsored by MLA
Thursday May 1, 2025 11:00am - 11:10am EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Thursday May 1, 2025 11:00am - 11:10am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

11:00am EDT

Free Headshots, Sponsored by Modern Language Association
Thursday May 1, 2025 11:00am - 11:15am EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required: drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 11:00am – 11:15am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Thursday May 1, 2025 11:00am - 11:15am EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

11:10am EDT

Enhancing Library Services at Andrews University with FOLIO, One Year On: Successes and Challenges Beyond the Honeymoon
Thursday May 1, 2025 11:10am - 12:00pm EDT
Ballroom D | Ocean
Join Zorislav Plantak from Andrews University as he shares comprehensive insights from James White Library's transformative journey with the FOLIO library management system, alongside key EBSCO services such as Panorama and Bibliograph. These tools have collectively redefined how the library manages resources, analyzes data, and supports scholarly research, positioning the institution at the forefront of library innovation. Drawing on a year of hands-on experience, Zorislav will explore the significant successes achieved, from improved workflows to enhanced user satisfaction, highlighting specific examples that have made a tangible impact. The discussion will also address the challenges encountered during this period, including technical hurdles, staff training, and user adoption, and how these obstacles were overcome. By examining the lessons learned through this implementation, attendees will gain valuable perspectives on effective strategies for navigating similar transitions in their own institutions. This presentation aims to provide practical takeaways, focusing on both the operational advancements and the areas where further growth is needed, making it an essential session for libraries pursuing modernization.
Speakers
ZP

Zorislav Plantak

Systems Librarian, Andrews University - James White Library
avatar for Pete Zeimet

Pete Zeimet

Director of SaaS Innovation, EBSCO
Thursday May 1, 2025 11:10am - 12:00pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Library Services

11:10am EDT

Navigating Success Post-Migration: Mastering the Enhanced EBSCOhost UI
Thursday May 1, 2025 11:10am - 12:00pm EDT
555 & 556 | Coral
Join us for an in-depth session on navigating the key features and enhancements of the updated EBSCOhost user interface. Designed to ensure a smooth transition post-migration, this session will cover the most significant UI updates, including streamlined navigation, improved search functionality, and personalized tools to optimize research workflows. We’ll also highlight troubleshooting tips, support resources, and new customization options to help you maximize the platform's potential. The session will conclude with a live Q&A, providing an opportunity to address specific questions and concerns.
Speakers
avatar for Bonnie Leavitt

Bonnie Leavitt

VP, Product Management, EBSCO
Thursday May 1, 2025 11:10am - 12:00pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Change Management

11:10am EDT

Increasing access to resources using free software tools from EBSCO
Thursday May 1, 2025 11:10am - 12:00pm EDT
Ballroom B | Seahorse
Join two of our software team to learn about a variety of tools to help increase user engagement with content and drive usage of the library. This session will include a review of several free tools, as well as where to find instructions and help in implementing them. Upon completion the library should have a list of options to consider, at no charge, that will help increase access to content.
Speakers
avatar for Amy Thurlow

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc
Amy has been with EBSCO 19 years. During this time she primarily worked directly with academic libraries throughout New England. By talking with our clients and listening to their needs Amy has been able to identify how our software solutions can help. Amy currently handles several... Read More →
DB

Donald Brown

SaaS Sales Manager, EBSCO
Thursday May 1, 2025 11:10am - 12:00pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, UX/UI/Online Presence

11:10am EDT

The Importance of Inclusivity in Academic Resource Collections
Thursday May 1, 2025 11:10am - 12:00pm EDT
554 | Anchor
The integration of diverse perspectives into research materials allows for a more holistic and enriched educational experience and fosters an environment that promotes equitable access to information. A commitment to inclusivity empowers students, researchers, and faculty to engage with content that resonates with their unique backgrounds.

Hear from Rice Majors, Associate University Librarian for Scholarly Resources at the University of California, Davis, and Kimberly Clarkson, Senior Product Manager at EBSCO. They will discuss the importance of inclusive content highlighted by a case study from UC Davis, and the product development and user research process at EBSCO.
Speakers
avatar for Rice Majors

Rice Majors

Associate University Librarian, UC Davis
avatar for Kimberly Clarkson

Kimberly Clarkson

Sr. Product Manager, EBSCO
Thursday May 1, 2025 11:10am - 12:00pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Collection Development

12:00pm EDT

Free Headshots, Sponsored by Modern Language Association
Thursday May 1, 2025 12:00pm - 12:30pm EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required – drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Thursday May 1, 2025 12:00pm - 12:30pm EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

12:00pm EDT

Lunch- Sponsored by APA
Thursday May 1, 2025 12:00pm - 1:00pm EDT
Ballroom A | Boardwalk
Sponsors
avatar for APA

APA

American Psychological Association
The American Psychological Association helps support libraries by providing resources including APA PsycInfo®, APA PsycArticles®, scholarly and professional books, instruments for research, and training videos. Email Psycdatabases@apa.org with questions or for more information... Read More →
Thursday May 1, 2025 12:00pm - 1:00pm EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Meals

1:00pm EDT

Linked Data at EBSCO: Enhancing Discoverability, Engagement, and Interoperability
Thursday May 1, 2025 1:00pm - 1:50pm EDT
Ballroom D | Ocean
Linked data is at the forefront of EBSCO’s efforts to enhance information discoverability and interoperability, benefiting libraries and their communities. Our research services employ linked data, with ongoing efforts to expand its use.

This session will cover linked data basics, EBSCO’s current applications, and future plans. Topics include improving discoverability, knowledge graph development, and the resulting benefits: increased user engagement, satisfaction, and industry recognition of EBSCO’s search capabilities.
Speakers
avatar for Ashleigh Faith

Ashleigh Faith

Director of AI & Semantic Innovcation, EBSCO
I LOVE data! Bibliographic data all around but specifically subject data. Mining for insights and data to help patrons and users find the research they need, when they need it is my #1 passion. Topics I am the most interested in are:-Knowledge graphs-Taxonomy and Ontology-User Experience... Read More →
avatar for Gloria Gonzalez

Gloria Gonzalez

Senior Product Manager for Linked Data Innovation, EBSCO
I work on data graphs for public, academic, and government libraries at EBSCO. As Senior Product Manager for Linked Data, I help libraries create new ways for people to find what they have.My work with linked data started in 2011 with a visualization tool called Viewshare at the Library... Read More →
Thursday May 1, 2025 1:00pm - 1:50pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Technology & Trends

1:00pm EDT

Creating Short, Targeted, Effective EDS Tutorial Videos for Patrons
Thursday May 1, 2025 1:00pm - 1:50pm EDT
555 & 556 | Coral
EDS is incredibly powerful, but can sometimes feel overwhelming to students and other patrons. In this presentation Simon Ringsmuth, a Digital Services Librarian at Oklahoma State University, will demonstrate the process he has used to create a series of short, targeted, effective, and engaging videos to help patrons learn various aspects of EDS including basics such as keyword searching to advanced features like custom folder sharing and boolean operators. This collaborative video-creation process utilizes free tools for ideation and scripting, as well as off-the-shelf software like Final Cut Pro and Camtasia to handle editing and screen-captures. This process is also not limited to EDS: Librarians can use this process to create tutorial videos about all manner of software tools to help patrons learn to use them more effectively. While some technical knowledge is useful, it is not required and anyone can learn to use this process to create engaging, effective tutorial videos. To see the videos that this presentation is based on, visit bit.ly/OSU-EDS-Search-Videos.
Speakers
avatar for Simon Ringsmuth

Simon Ringsmuth

Digital Services Librarian, Oklahoma State University
I am a Digital Services Librarian and have worked at the Oklahoma State University Library since the fall of 2021, helping manage our collection of electronic resources and assisting patrons with our suite of digital tools. Prior to the Library I was an Instructional Designer at OSU's... Read More →
Thursday May 1, 2025 1:00pm - 1:50pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Library Services

1:00pm EDT

Unsung Heroes of Academic Research: Magazine Archives as Primary Sources
Thursday May 1, 2025 1:00pm - 1:50pm EDT
Ballroom B | Seahorse
While peer-reviewed journals get the spotlight, magazine archives play an essential role in academic research. They not only provide coverage of events, trends and cultural happenings, they also provide first-hand, eye-witness accounts of history.

Hear from Sarah Mueth, Serials & Electronic Resources Librarian from the University of North Carolina and Courtney Peckham, Senior Product Manager at EBSCO about how magazine archive collections are curated for libraries and how they are used by academic researchers in different disciplines.

In this session, attendees will:
• Understand the value of magazine archives in historical research
• Hear use cases for incorporating magazine archives into research with multiple applications
• Learn best practices for curating your own magazine archives collection
Speakers
SM

Sarah Mueth

Serials & Electronic Resources Librarian, UNC Wilmington
avatar for Courtney Peckham

Courtney Peckham

Product MGR, EBSCO Information Services
Thursday May 1, 2025 1:00pm - 1:50pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Library Services

1:00pm EDT

Enhancing the Discovery Experience: Customizations, Collaboration, and User-Centered Design
Thursday May 1, 2025 1:00pm - 1:50pm EDT
554 | Anchor
Join us for an in-depth presentation on the enhancements and customizations we've implemented in the new Discovery UI, developed in collaboration with the expert support of our EBSCO Library Services engineer. Highlights include features like a 24/7 chat image, streamlined catalog integration, and custom labels tailored to user needs. We'll also share insights into our decision-making process, incorporating user feedback forms, in-house support documentation, and collaborative discussion methods such as Librarian Q&A sessions and faculty training. This session is ideal for those seeking practical strategies for improving user engagement and streamlining library services.
Speakers
avatar for Adrian Graham

Adrian Graham

e-Resources Librarian, Austin Community College Library Services
avatar for Marisha C. Kelly

Marisha C. Kelly

Library Services Engineer, West & Southeast, EBSCO
Thursday May 1, 2025 1:00pm - 1:50pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, UX/UI/Online Presence

1:50pm EDT

Networking Break- Sponsored by MLA
Thursday May 1, 2025 1:50pm - 2:00pm EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Thursday May 1, 2025 1:50pm - 2:00pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

2:00pm EDT

EBSCO: History, context, and Innovation
Thursday May 1, 2025 2:00pm - 2:50pm EDT
Ballroom D | Ocean
EBSCO Information Services has steadily grown from humble roots in the 1940’s to one of the largest global businesses focused on libraries. Marshall Breeding will conduct a tour of EBSCO through resources and data sources available on Library Technology Guides, highlighting its impressive history of business acquisitions and product development. EBSCO Industries is a diversified group of companies, including EBSCO Information Systems as its largest enterprise. Owned by the descendants of its founder, Eldon B. Stephens, EBSCO represents a distinctive ownership model that contrasts with other major industry players. The session will cover the trajectory of FOLIO, from its initial announcement in 2016 to a mature product selected by some of the world’s largest and most complex libraries and consortia. EBSCO’s support and investment in open source software is unprecedented in the industry, supporting a product strategy that blends FOLIO components with its own commercial components. This session will provide information and perspective about the factors that have led EBSCO Information Services to its strong position as a successful library vendor with products and services spanning content, discovery, and resource management.
Speakers
avatar for Marshall Breeding

Marshall Breeding

Independent Consultant, Library Technology Guides
Marshall Breeding is an independent consultant, speaker, and author. He is the creator and editor of Library Technology Guides and the libraries.org online directory of libraries. His monthly column Systems Librarian appears in Computers in Libraries; he is the editor for Smart Libraries... Read More →
Thursday May 1, 2025 2:00pm - 2:50pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Technology and Trends

2:00pm EDT

"Too Good To Be True?": Exploring the Ways Generative AI is (and isn't) Reshaping Student Research
Thursday May 1, 2025 2:00pm - 2:50pm EDT
555 & 556 | Coral
This talk will summarize research conducted by EBSCO’s user research team on how generative AI tools like ChatGPT, SciSpace, and Semantic Scholar have shaped student research workflows. We will first take a deep-dive into the ways AI technology has (and hasn’t) shifted student mental models and expectations of research interfaces. We’ll give real-world examples from user interviews detailing how students integrate AI into various aspects of discovering, summarizing, and outlining research, as well as some of the areas where AI falls short of student needs. We’ll also discuss some of the most common barriers to student adoption of AI tools ranging from scholarly concerns over accuracy and information sources to institutional concerns over appropriate usage and academic integrity. Finally, we’ll discuss the ways these insights are guiding EBSCO’s user-centered approach to AI initiatives and what to expect from future development.
Speakers
RW

Ryan Walter

Principal UX Researcher, EBSCO
AS
Thursday May 1, 2025 2:00pm - 2:50pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Technology & Trends

2:00pm EDT

Coverage and Curation: Reflecting the Scope of Language and Literature Study
Thursday May 1, 2025 2:00pm - 2:50pm EDT
Ballroom B | Seahorse
Effective academic research and course design today requires resources selected from a broad swathe of the world's literary wealth. Research databases, full-text archives, and publishing programs offer the greatest value to scholars when they include a body of works and authors from cultures and regions around the globe. Coverage is not the only consideration when reaching beyond what has traditionally been called the western canon, however. So, too, does curation come into play: why include a given text or author, and what relevant issues can they help students and researchers grapple with today?

Hear from Angela Gibson, Senior Director of Operational Strategy at MLA and head of MLA’s publishing program, and Kimberly Clarkson, Senior Product Manager at EBSCO. They will discuss the importance of reaching beyond the Western canon for literature studies.

In this session, attendees will:

Understand how literature resources balance coverage and curation
Learn the values underlying the MLA’s publishing program, including the MLA International Bibliography’s approach to curation, and its focus on world languages and literatures.
Learn how LitBase was built around the idea of celebrating diverse authors and works
Speakers
AG

Angela Gibson

Director of Operational Strategy, MLA
avatar for Kimberly Clarkson

Kimberly Clarkson

Sr. Product Manager, EBSCO
Thursday May 1, 2025 2:00pm - 2:50pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Collection Development

2:00pm EDT

Discovery and Sharing in EDS / EBSCOhost
Thursday May 1, 2025 2:00pm - 2:50pm EDT
554 | Anchor
This session will cover discussion on current, expected and new options to Share (results, searches, alerts (Journal/search) and Cite information using available formats or various bibliographic managers / tools from Results List (non-personalized) and Dashboard (personalized) areas.
Speakers
avatar for Richa Tiwary

Richa Tiwary

Principal Product Manager, EBSCO Information Services
DM

Dustin MacIver

Principal Product Manager, EBSCO Information Services
Thursday May 1, 2025 2:00pm - 2:50pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Library Services

2:50pm EDT

Networking Break- Sponsored by MLA
Thursday May 1, 2025 2:50pm - 3:10pm EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Thursday May 1, 2025 2:50pm - 3:10pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

3:10pm EDT

Research Databases as Community Practice: Three Perspectives on the MLA International Bibliography
Thursday May 1, 2025 3:10pm - 4:00pm EDT
Ballroom D | Ocean
Research databases are both repositories of diverse forms of knowledge and instigators of knowledge production that require the community-driven, collaborative efforts of humans. Three panelists and a moderator will discuss how, with thoughtful cultivation and use, research databases can account for various practices of knowledge gathering, preservation, and creation. Case studies will include a classroom experiment in which students gather and then visualize metadata from the MLA International Bibliography (MLAIB) to identify patterns in and omissions from the scholarship, with an eye toward history and new directions for research. The goal is to develop critical literacies about power relations built into bibliographic classification and indexing, as well as generate ideas for restorative description. Drawing on experience developing databases of Indigenous texts and iconography, one panelist will consider Western versus Indigenous ways of knowing: What are some of the differences between Western and Indigenous ways of interrogating received knowledge, and how might a database serve and promote Indigenous ways of knowing? What community, cultural, linguistic sensitivities, and other factors and etiquette need to be considered when building a database that serves Indigenous ways of knowing? Throughout, panelists will reflect on how the MLAIB bolsters community in the work that they do.
Speakers
AB

Amy Barlow

Associate Professor and Reference Librarian, Rhode Island College
JB

Jill Baron

Research Librarian, Dartmouth College
I'm a librarian and filmmaker, co-director & producer of Change the Subject (2019).
avatar for Dan Connor

Dan Connor

Associate Editor & Head of Indexing, MLAIB, MLA
GV

Gabrielle Vail

Research Collaborator, Department of Anthropology, University of North Carolina, Chapel Hill
Thursday May 1, 2025 3:10pm - 4:00pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Collection Development

3:10pm EDT

Linked Data and MARC: Or There and Back Again
Thursday May 1, 2025 3:10pm - 4:00pm EDT
555 & 556 | Coral
Learn how MARC records are transformed into Linked Data -- and back into MARC -- using the new Linked Data Editor module in the Sunflower release of FOLIO.  
 This session is directed to technical librarians and systems administrators, and will 
  • recap key points from the Linked Data 101 session, from the 2024 EBSCO User Group meeting 
  • walk through the basics of linked data as a technology 
  • explain how MARC records are transformed into linked data (and transformed back into MARC), and 
  • outline the advantages and challenges of deploying linked data for metadata management. 
Speakers
avatar for Doug Loynes

Doug Loynes

Product Launch Manager, EBSCO
Joined EBSCO 2023, to head up project for adding support for linked data cataloging in FOLIO. Previously with OCLC, holding positions in product management and business development.Based in Columbus OH
avatar for PK Jacob

PK Jacob

Principal Software Engineer, EBSCO
Thursday May 1, 2025 3:10pm - 4:00pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Technology and Trends

3:10pm EDT

EBSCO’s Voice of the Customer Program Update and Enhancement Request Deep Dive
Thursday May 1, 2025 3:10pm - 4:00pm EDT
Ballroom B | Seahorse
Join EBSCO senior product managers Heather White and Rachel Hally to learn about EBSCO’s Voice of the Customer (VOC) program and how we use data to make decisions about product development. First, Rachel will provide an overview of VOC and its evolution over the past two years into a multi-faceted program that incorporates customer feedback from numerous communication streams. Then Heather and Rachel will show us their own VOC workflows and explain how she used enhancement requests to make data-driven decisions about which features were the most important to support customers’ migration to the new UI.
Speakers
avatar for Heather White

Heather White

Senior Product Manager, EBSCO
Before joining EBSCO in 2021 as a product manager, I was an academic librarian for 17 years. I started my career in a high school library, moved into Reference & Instruction positions in college and university libraries, and then settled into community college libraries. I spent the... Read More →
avatar for Rachel Hally

Rachel Hally

Sr Product Manager, EBSCO
Rachel Hally joined EBSCO as a Senior Product Manager in May 2022. Prior to that, she was Head of Collection Development at Scarborough Library, Shepherd University, and also worked as a Senior Product Manager for ProQuest and LexisNexis. She currently works on integrations and... Read More →
Thursday May 1, 2025 3:10pm - 4:00pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Technology & Trends

3:10pm EDT

Real-time (for fee) record-based document delivery for Nursing students and faculty using EBSCO Customlinking, CINAHL, OpenAthens, and Research Solutions’ Article Galaxy Scholar.
Thursday May 1, 2025 3:10pm - 4:00pm EDT
554 | Anchor
Despite steady enrollment, declining funding and inflationary pressure forced reductions to journals supporting Millersville University’s Nursing Program. Utilizing the CINAHL database on EBSCOhost as the user point of entry, a CustomLink was created to facilitate real-time user access to articles from specific non-renewed journals directly from article records during user search. Articles from lower use, now not available, journal titles are available for fee via the Article Galaxy Scholar (AGS) service in real-time. Utilizing user attributes conveyed to OpenAthens (OA), those attributes are transformed in OA and mapped for use by AGS to provide library scoped purchase opportunities by specific user, journal title, number of requests from the journal title, or article year of publication, to facilitate real-time access via Article Galaxy Scholar. Non-Nursing program users not eligible for this service are seamlessly re-routed and provided access to more traditional requesting mechanisms should they attempt to make use of the document delivery service intended for Nursing program students and faculty. This approach can be applied to other user / program combinations as curricular need or budget warrant and could influence resource renewals.
Speakers
avatar for Scott Anderson

Scott Anderson

Information Systems Librarian, Millersville University
Scott Anderson (MLS, MBA) is an Associate Professor and the Information Systems Librarian at Millersville University. He is responsible for most of the library's electronic services (Discovery, ILS, ILL, KB, repository, linking, etc), configuring content platforms, authentication... Read More →
avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →
Thursday May 1, 2025 3:10pm - 4:00pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, UX/UI/Online Presence

4:05pm EDT

Getting familiar with the new EBSCO Discovery Service
Thursday May 1, 2025 4:05pm - 4:55pm EDT
Ballroom D | Ocean
Many libraries have just moved to the new EBSCO EDS interface, and some are still transitioning. This session will be a tour of the new EDS interface, including what's new, what has changed, and the reasons behind the update. This will also be a chance to ask questions.
Speakers
avatar for Amy Thurlow

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc
Amy has been with EBSCO 19 years. During this time she primarily worked directly with academic libraries throughout New England. By talking with our clients and listening to their needs Amy has been able to identify how our software solutions can help. Amy currently handles several... Read More →
avatar for Pete Zeimet

Pete Zeimet

Director of SaaS Innovation, EBSCO
Thursday May 1, 2025 4:05pm - 4:55pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Change Management

4:05pm EDT

Leveraging Your Linked Data
Thursday May 1, 2025 4:05pm - 4:55pm EDT
555 & 556 | Coral
In this session, learn how linked data connects information across interrelated library resources so they can be easily discovered in your collection. Linked data uses ontologies, which are essentially the linked data schema for how information is related to each other, to create these networks. Attendees will understand how EBSCO applies knowledge graph analytics through use cases. They will also understand how to leverage their own linked data to identify duplicate resources, if an author’s affiliation 
Speakers
avatar for Ashleigh Faith

Ashleigh Faith

Director of AI & Semantic Innovcation, EBSCO
I LOVE data! Bibliographic data all around but specifically subject data. Mining for insights and data to help patrons and users find the research they need, when they need it is my #1 passion. Topics I am the most interested in are:-Knowledge graphs-Taxonomy and Ontology-User Experience... Read More →
Thursday May 1, 2025 4:05pm - 4:55pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Technology & Trends

4:05pm EDT

Supporting OER with EBSCO
Thursday May 1, 2025 4:05pm - 4:55pm EDT
Ballroom B | Seahorse
Open Educational Resources (OER) are vital for enhancing educational access and affordability. EBSCO's has taken great care in licensing OER content to help provide a comprehensive and reliable solution for institutions looking to support these efforts. By integrating EBSCO's OER content into your institution's curriculum, you can offer students and faculty access to high-quality, peer-reviewed educational materials at no cost. This not only reduces the financial burden on students but also promotes academic success by providing diverse and up-to-date resources. Additionally, EBSCO's platform offers advanced search capabilities, making it easy for educators to find and incorporate relevant OER materials into their courses. Supporting OER efforts with EBSCO's content aligns with the broader goals of educational equity and innovation, ensuring that all students have the resources they need to succeed. By adopting EBSCO's OER content, your institution can lead the way in creating a more inclusive and effective learning environment.
Speakers
avatar for Heather White

Heather White

Senior Product Manager, EBSCO
Before joining EBSCO in 2021 as a product manager, I was an academic librarian for 17 years. I started my career in a high school library, moved into Reference & Instruction positions in college and university libraries, and then settled into community college libraries. I spent the... Read More →
DB

Donald Brown

SaaS Sales Manager, EBSCO
Thursday May 1, 2025 4:05pm - 4:55pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Collection Development

4:05pm EDT

Shifting Landscape of Research Funding: Challenges, Collaborations, and Tools- Sponsored by IET
Thursday May 1, 2025 4:05pm - 4:55pm EDT
554 | Anchor
Securing research funding remains a persistent challenge for academics, requiring significant time and effort with uncertain outcomes. As traditional funding sources become increasingly competitive, researchers are looking beyond government and institutional grants to industry partnerships and alternative funding models. However, navigating these opportunities comes with its own complexities, including aligning academic goals with industry priorities, managing intellectual property, and understanding evolving funding policies.
 
Academic libraries can play a critical role in supporting researchers through this shifting landscape. From providing expertise on funding sources and compliance to facilitating connections with industry and assisting with data management and open science mandates, libraries can serve as strategic partners in the research funding process. This session will explore key funding challenges, the growing role of industry collaboration, and how libraries can help researchers identify and secure sustainable funding.
Speakers
BV

Bryan Vickery

Head of Product - Industry & Research, The Institution of Engineering and Techn
Sponsors
avatar for IET

IET

The Institution of Engineering and Techn
Thursday May 1, 2025 4:05pm - 4:55pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Collection Development

5:00pm EDT

Free Headshots, Sponsored by Modern Language Association
Thursday May 1, 2025 5:00pm - 5:30pm EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required –drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Thursday May 1, 2025 5:00pm - 5:30pm EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care
 
Friday, May 2
 

8:00am EDT

Breakfast- Sponsored by MLA
Friday May 2, 2025 8:00am - 9:00am EDT
Ballroom A | Boardwalk
Sponsors
avatar for MLA

MLA

Modern Language Association
Friday May 2, 2025 8:00am - 9:00am EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Meals

8:15am EDT

Free Headshots, Sponsored by Modern Language Association
Friday May 2, 2025 8:15am - 9:00am EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required: drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Friday May 2, 2025 8:15am - 9:00am EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

9:00am EDT

FOLIO Plenary Session
Friday May 2, 2025 9:00am - 10:15am EDT
Ballroom A | Boardwalk
FOLIO Plenary Session
  • High Level Updates – Gar Sydnor
  • Introducing . . . the FOLIO Linked Data Editor – Doug Loynes, Gloria Gonzales
  • Finance Enhancements in FOLIO – Dennis Bridges
  • Mosaic-FOLIO Integration – Bethany Pelletier, Dennis Bridges
Friday May 2, 2025 9:00am - 10:15am EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Opening/Plenary

9:00am EDT

EBSCO User Group Help Desk: Your Gateway to Expert Service
Friday May 2, 2025 9:00am - 12:00pm EDT
Rotunda
Help Desk: Your Gateway to Expert Service 
 
At the EBSCO User Group, our Help Desk is your destination for personalized expertise and actionable insights. Staffed by industry veterans with extensive experience in library services and information technology, our Help Desk offers tailored support to maximize the potential of your EBSCO products. 
We will offer three dedicated tables each staffed by a specialized team of service leaders with decades of combined experience providing expert assistance across a wide range of EBSCO products and services: 
  • Service Engineers: Professionals who understand the intricacies of library systems, providing strategic solutions to optimize your EBSCO products.  
  • FOLIO Implementation Consultants: Experts on the FOLIO platform, ready to guide you through every phase of migration, integration, and change management. 
  • SaaS Implementation Specialists: Specialists focused on helping you unlock the full potential of EBSCO’s SaaS product suite for seamless experience. 
When you visit our Help Desk, you can expect: 
  • One-on-One Sessions: Personalized time with our experts to address your specific needs and challenges. 
  • In-Depth Problem Solving: Our team doesn't just offer quick fixes; they collaborate with you to resolve complex issues. 
  • Strategic Advice: Gain insights on best practices and innovative ways to leverage EBSCO products in your library. 
Reserve Your Spot: Sign up for a 1:1 session at a Help Desk 
We will have 30-minute time slots for each of our three Help Desks available during the times: 
  • Wednesday, April 30:  9:00am – 5:00pm 
  • Thursday, May 1:  9:00am – 5:00pm 
  • Friday, May 2:  9:00am – 12:00pm 
We will try to accommodate walk-in appointments as best we can with any times available but strongly recommend pre-booking a session.  

  Pre-book your Help Desk Session at User Group
Friday May 2, 2025 9:00am - 12:00pm EDT
Rotunda
  Help Desk

10:15am EDT

Networking Break- Sponsored by MLA
Friday May 2, 2025 10:15am - 10:30am EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Friday May 2, 2025 10:15am - 10:30am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

10:15am EDT

Free Headshots, Sponsored by Modern Language Association
Friday May 2, 2025 10:15am - 10:30am EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required: drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm  
Friday May 2, 2025 10:15am - 10:30am EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

10:30am EDT

Collecting Course Reserves and Annual Report stats: Lessons learned
Friday May 2, 2025 10:30am - 11:20am EDT
Ballroom D | Ocean
As a smaller institution with limited resources, Douglas College library has to rely for its reporting needs on tools provided in Folio and by Ebsco: Circulation Log, Lists app, API queries and Panorama. Collecting Reserves statistics ended up being one of the most challenging tasks for us, with our data in Panorama not aligning with what we had in the Courses app. Besides other circulations stats for the annual report needed some extra massaging. In this session I’m going to share some of the changes that needed to be made on our side and in Folio/Panorama that helped us to get the needed data for the internal and external library reporting.
Speakers
avatar for Olga Kalachinskaya

Olga Kalachinskaya

Systems and Access Services Librarian, Douglas College
Friday May 2, 2025 10:30am - 11:20am EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Users & Usage

10:30am EDT

AI Workflows with edge-ai and FOLIO
Friday May 2, 2025 10:30am - 11:20am EDT
555 & 556 | Coral
An experimental FOLIO backend module, edge-ai, utilizes Large Language Models (LLMs) such as ChatGPT and Claude to automate the creation and enhancement of inventory records and other workflows using Apache Airflow. This presentation will demonstrate the functionality of edge-ai, incorporating feedback from cataloging and other staff regarding their experiences using LLMs in their work.
Speakers
avatar for Jeremy Nelson

Jeremy Nelson

Software Engineer, Stanford University
Friday May 2, 2025 10:30am - 11:20am EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Integrations & API's

10:30am EDT

FOLIO integrations at the Five Colleges
Friday May 2, 2025 10:30am - 11:20am EDT
554 | Anchor
The Five Colleges use a variety of FOLIO integrations to extend and enhance FOLIO. This includes integrations for reporting, automated user loads, and tools to enhance staff user creation, batch changes and custom reports. We will talk about the reasons we have employed these integrations, the tasks they assist us with and challenges we have faced.
Speakers
AN

Aaron Neslin

Five Colleges Library System Coordinator, UMass Amherst
Friday May 2, 2025 10:30am - 11:20am EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Integrations & API's

10:30am EDT

From Chaos to Clarity: A FOLIO Inventory Cleanup Project
Friday May 2, 2025 10:30am - 11:20am EDT
Ballroom B | Seahorse
In many libraries, inherited data can often be disorganized, outdated, and difficult to access, creating major challenges in day-to-day operations. As UTM's new ERM Librarian, Ronne Jones Cox inherited a FOLIO inventory that included many duplicates of e-package titles and eBook Collections. She worked with EBSCO Library Services Engineer Christine McClure to clean up this chaotic data and transform it into a more efficient collection for staff and patrons alike.

This session will delve into the collaboration between a new library school graduate and a vendor rep to tackle these challenges head-on. We will explore how we partnered to clean up chaotic data, transforming it into an easily accessible, efficient system for staff and patrons alike.

The session will also highlight the use of technology and best practices in organizing vast amounts of data, making it easier to retrieve, update, and maintain it by using key strategies implemented, including data standardization, inventory auditing, and system integration, as well as the importance of clear communication and mutual goals between vendors and libraries.

This presentation will offer practical insights for libraries facing similar issues, with actionable takeaways on how to effectively manage inherited data and turn it into a well-organized, findable resource.
Speakers
avatar for Ronne Jones

Ronne Jones

Electronic Resources & Discovery Librarian, University of TN at Martin
avatar for Christine McClure

Christine McClure

Library Services Engineer, FOLIO, EBSCO
Friday May 2, 2025 10:30am - 11:20am EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Migration & Change Management

11:20am EDT

Networking Break- Sponsored by MLA
Friday May 2, 2025 11:20am - 11:30am EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Friday May 2, 2025 11:20am - 11:30am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

11:30am EDT

FOLIO Product Management Update: Exploring Ramsons and Sunflower Metadata Management & Lists Enhancements
Friday May 2, 2025 11:30am - 12:20pm EDT
Ballroom D | Ocean
Join us for a session on the latest developments in FOLIO, highlighting the new features and improvements in Ramsons (Winter 2024) and Sunflower (Spring 2025) releases. This session will delve into metadata management and lists enhancements designed to enrich user experience, streamline library workflows, and enhance system performance.
FOLIO product owners will provide a live demonstration, illustrating the practical applications and benefits of these updates.
Attendees will learn about:
• Key improvements in the Ramsons and Sunflower releases
• Enhanced functionalities and user interface updates
Speakers
avatar for Kathleen Moore

Kathleen Moore

Product Owner, EBSCO FOLIO
avatar for Christine Schultz-Richert

Christine Schultz-Richert

Product Owner, EBSCO
RT

Ryan Taylor

Product Owner, EBSCO
Friday May 2, 2025 11:30am - 12:20pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Features/Functionality/Apps

11:30am EDT

User journey and advice for migrating to FOLIO, OpenAthens, and new EBSCO Discovery Search UI
Friday May 2, 2025 11:30am - 12:20pm EDT
555 & 556 | Coral
In August 2024, Emporia State University successfully migrated from Sierra/EZproxy to FOLIO/OpenAthens while simultaneously upgrading to the new Discovery Search platform. Join us to learn about the preparation and migration process, along with valuable insights and best practices for ensuring a smooth and successful transition to FOLIO and OpenAthens.
Speakers
avatar for John Gage

John Gage

IT Librarian and Assistant Professor, Emporia State University
Friday May 2, 2025 11:30am - 12:20pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Users & Usage

11:30am EDT

GALILEO here we go again: migrating to FOLIO after 7 years of Alma
Friday May 2, 2025 11:30am - 12:20pm EDT
Ballroom B | Seahorse
When it comes to libraries in the University System of Georgia (USG), we tend to do things together and that ranges from small institutions, comprehensive regional universities, to the big R1s like University of Georgia. This isn’t our first rodeo with a large consortial migration. We did it in 2017 with Alma, 2019 with OpenAthens, and in 2025 all USG libraries will migrate to FOLIO. This presentation will focus on how these libraries and GALILEO work together to share knowledge and create a cohesive shared bibliographic environment.
Speakers
avatar for Jessica Lee

Jessica Lee

Electronic Resources & Serials Librarian, Valdosta State University
SB

Sean Boyle

Manager, GIL Technical Support, University of Georgia / GALILEO
Friday May 2, 2025 11:30am - 12:20pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Migration & Change Management

11:30am EDT

Enhancing Library Operations with FOLIO API Integration: The Development and Impact of Redbud Reports
Friday May 2, 2025 11:30am - 12:20pm EDT
554 | Anchor
Oklahoma State University (OSU) Libraries recently leveraged API technologies to develop a middleware tool that enhances library operations. This tool provides integration services between FOLIO and OSU’s student information system, generating reports and offering both scheduled and unscheduled bulk editing capabilities. Redbud Reports securely accesses FOLIO APIs, gathers and filters relevant data according to user preferences, and presents it in a user-friendly format, covering overdue items, user-related information, circulation, and inventory details. This presentation will demonstrate how consortium members submit report requests and specifications, highlighting the collaborative development process between librarians and developers. We will also provide an overview of the reporting system and its processes, discussing its functionality and the benefits it brings to member libraries.
Speakers
MM

Megan Macken

Head, Digital Resources & Discovery Services, Oklahoma State University
DM

Damith Mahapatabendige

Research Professional, Oklahoma State University
Friday May 2, 2025 11:30am - 12:20pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Integrations & API's

12:20pm EDT

Free Headshots, Sponsored by Modern Language Association
Friday May 2, 2025 12:20pm - 12:50pm EDT
557
Is your profile pic looking a bit weathered? Drop by room 557 for a complimentary professional headshot (no registration required : drop in at your convenience during one of the times below): 
  • Tuesday, April 29th  
    • 7:00pm – 8:30pm 
  • Wednesday, April 30th  
    • 10:15am – 10:30am  
    • 12:20pm – 1:00pm 
    • 5:00pm – 5:45pm 
  • Thursday, May 1   
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:00pm—12:30 pm   
    • 5:00pm – 5:30pm 
  • Friday, May 2nd  
    • 8:15am – 9:00am  
    • 10:15am – 10:30am  
    • 12:20pm—12:50 pm  
Friday May 2, 2025 12:20pm - 12:50pm EDT
557 1 Sabin St, Providence, RI 02903, USA
  Self Care

12:20pm EDT

Lunch- Sponsored by APA
Friday May 2, 2025 12:20pm - 1:20pm EDT
Ballroom A | Boardwalk
Sponsors
avatar for APA

APA

American Psychological Association
The American Psychological Association helps support libraries by providing resources including APA PsycInfo®, APA PsycArticles®, scholarly and professional books, instruments for research, and training videos. Email Psycdatabases@apa.org with questions or for more information... Read More →
Friday May 2, 2025 12:20pm - 1:20pm EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA
  Meals

1:20pm EDT

Acquisition and Finance: the FOLIO ERM lagniappe
Friday May 2, 2025 1:20pm - 2:10pm EDT
Ballroom D | Ocean
Worcester State University wanted an ERM to better manage its electronic resources. While implementing the FOLIO ERM stand-alone in fiscal year 24, we discovered something extra in the acquisition module. We will share what we discovered during the implementation process as we learned what the Acquisition could do to help manage multiple aspects of the library's budget.
Speakers
avatar for Jorge Brown

Jorge Brown

Access Services Librarian, Worcester State University
Friday May 2, 2025 1:20pm - 2:10pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Features/Functionality/Apps

1:20pm EDT

eReserve Plus FOLIO Application
Friday May 2, 2025 1:20pm - 2:10pm EDT
555 & 556 | Coral
Join us for an engaging session where we explore the work eReserve Plus has done in developing a FOLIO application that's transforming library services. eReserve Plus has been leading the way in integrating advanced technology to streamline library operations and foster the integration of library resources into the learning environment. Their FOLIO app is a comprehensive solution for managing electronic reserves, improving accessibility, ensuring copyright compliance and fostering collaboration among library staff and patrons.

We'll take you through the features of the FOLIO app, such as its intuitive interface, powerful copywrite compliance capabilities, and seamless integration with existing library systems. Additionally, we'll share insights into the development process, including the challenges we faced and the strategies we used to overcome them.

This session is perfect for anyone interested in the future of library technology. Come discover how eReserve Plus's FOLIO app is setting new standards in library management and learn about the potential benefits it can bring to your institution.
Speakers
avatar for Karey Patterson

Karey Patterson

Managing Director, eReserve Plus
Educational copyright is my jam!  I like to work on innovative and exciting projects that make a difference and look for adventure, problem solving and discovery in my work.  As Managing Director at eReserve Plus I am able to live and breathe what I love.I have gained a lot of experience... Read More →
Friday May 2, 2025 1:20pm - 2:10pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Integrations & API's

1:20pm EDT

Some of the things we wish we had known and understood early in our FOLIO implementation
Friday May 2, 2025 1:20pm - 2:10pm EDT
Ballroom B | Seahorse
Widener University libraries consists of 3 libraries, each on a separate campus – the main campus is in Southeastern Pennsylvania, with two Law School campuses, one in Delaware 20 minutes from the main campus and the other in Pennsylvania, about 2 hours away.
We migrated to FOLIO from III’s Sierra ILS, after many years with the same library system. We expected that there would be a rather sharp learning curve with many changes to our workflows as we moved to FOLIO.
As part of the standard FOLIO migration we met weekly with our wonderful IPM team, meeting often amongst ourselves, via Teams and Zoom. Many of the librarians and staff have never met one another in person, but after many months of regular meetings as well as training sessions, we grew comfortable working together.
At some points in the migration there were unexpected hiccups, times when the migration team didn’t stop to hit us over the head and tell us we needed to see our data differently. I would like to focus on some of these hiccups, to hopefully help the next wave of new FOLIO libraries save time and effort.
Speakers
avatar for Roz Goldstein

Roz Goldstein

Head of Collections & Resource Management, Widener University
Friday May 2, 2025 1:20pm - 2:10pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Migration & Change Management

1:20pm EDT

From Manual to Magic: Automating User Imports in FOLIO
Friday May 2, 2025 1:20pm - 2:10pm EDT
554 | Anchor
Discover how MOBIUS has revolutionized patron account management in FOLIO with an innovative automated process.
In this session, we’ll explore how MOBIUS transitioned from Sierra’s scheduler software to FOLIO while maintaining compatibility with existing file formats. Instead of requiring libraries to overhaul their workflows, we developed a seamless solution that converts text files of patron data into JSON format, enabling integration with FOLIO’s mod-user-import API.
Key Highlights:
• Automated Integration: Our solution leverages the mod-user-import module to create and update user records daily. The script runs automatically at 1:00 AM, importing patron data for 50 libraries, with scalability for additional libraries as requested.
• Comprehensive Web Interface: Empower help desk staff with tools to:
o Monitor metrics and review import history.
o Identify failed records and manage patron groups.
o Configure email notifications for import outcomes.
• Technical Implementation Insights: Learn about the use of the POST /user-import endpoint to streamline user data imports.
• Detailed Metrics: See how MOBIUS provides robust metrics on user import outcomes, ensuring transparency and efficiency.
Why Attend?
This session demonstrates how automation can enhance efficiency while maintaining flexibility for participating libraries. Attendees will leave with a deeper understanding of how MOBIUS ensures FOLIO’s patron management processes remain robust, transparent, and user-friendly.
Speakers
avatar for Stephen Strohl

Stephen Strohl

Associate Director, Member Services, MOBIUS
I am passionate about libraries, technology, and improving communication among our members to realize greater efficiencies productivity, and success.  
VG
Friday May 2, 2025 1:20pm - 2:10pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Users & Usage

2:10pm EDT

Networking Break- Sponsored by MLA
Friday May 2, 2025 2:10pm - 2:20pm EDT
East Prefunction
Sponsors
avatar for MLA

MLA

Modern Language Association
Friday May 2, 2025 2:10pm - 2:20pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA
  Meals

2:20pm EDT

The Lowdown on Locate: A Modern Discovery Solution for Local Collections
Friday May 2, 2025 2:20pm - 3:10pm EDT
Ballroom D | Ocean
This session will describe one institution’s experience migrating from VuFind to Locate and will provide the roadmap for future development of the Locate discovery OPAC.

Locate is a relatively new discovery option for FOLIO. Upon its original roll-out, Locate included a clean design and sophisticated real time availability and patron empowerment features. Since its original rollout, Locate has seen dramatic enhancements, including search improvements, result list enhancements, item view additions, and numerous new patron empowerment features. Upcoming enhancements include semiannual releases, additional patron tools, subject browse, and call number browse enhancements. Come hear from the EBSCO Discovery Product Manager for Locate about the future direction and roadmap of this discovery option.

In addition, learn of one institution’s experience migrating from VuFind to Locate. Skidmore College was an early adopter of FOLIO and used VuFind as its “classic catalog” for several years prior to the development of Locate. Skidmore fully implemented Locate in early 2025. Migration tips, suggestions, and real-world feedback will be provided.
Speakers
AC

Adam Cottle

Metadata Librarian, Skidmore College
avatar for Tammy Wolf

Tammy Wolf

Senior Product Manager, EBSCO
Tammy Allgood Wolf is currently a Senior Product Manager of Discovery at EBSCO. Prior to joining EBSCO, Tammy worked for over 2 decades in academic libraries in various discovery and systems roles, most recently as Director of Web Services at Arizona State University. She has an M.I.S... Read More →
Friday May 2, 2025 2:20pm - 3:10pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Users & Usage

2:20pm EDT

Unlocking FOLIO: Transforming APIs and SQL queries into Innovative Library Services
Friday May 2, 2025 2:20pm - 3:10pm EDT
555 & 556 | Coral
Join me for a walkthrough on accessing and utilizing data from FOLIO through its APIs and PostgreSQL database. I'll begin with how to set up and use the FOLIO APIs and move to accessing raw data through PostgreSQL including utilizing tools such as DBeaver.

Building on these basics, I'll delve into real-world applications by showcasing several projects undertaken at Smith College Libraries. Examples such as:

Collection and Purchasing Reports: Utilizing PostgreSQL queries to create reports that visualize collections and purchasing data, including automating ACRL statistics.

New Materials Browsing: Enabled patrons to browse new books and videos combining EDS APIs with FOLIO data.

Enhanced Course Reserves: Access to Course Reserves through the FOLIO API.

Equipment tracking: Simple equipment tracking utilizing FOLIO's inventory APIs and real time availability tracking to give students a clear picture of what is available.

These examples will illustrate how raw data access can improve library services. Attendees will gain practical insights and actionable knowledge to apply in their own institutions, making the most of FOLIO's robust data capabilities.

Speakers
avatar for Rob O'Connell

Rob O'Connell

Director of Collections, Discovery, and Systems, Smith College
Friday May 2, 2025 2:20pm - 3:10pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Integrations & API's

2:20pm EDT

All about the Package POL in FOLIO–from the original vision for the feature design to use cases in practice and ideas for shaping future development
Friday May 2, 2025 2:20pm - 3:10pm EDT
Ballroom B | Seahorse
Ever wonder about that box with the word ‘Package’ next to it, when setting up a new Order/PO Line in FOLIO? What does checking the box let you do when creating a new Order/PO Line? What are all the flavors of Package POLs? Hear from Dennis Bridges, the PO for Orders and all things FOLIO Acquisitions, about the original vision for the feature design and from Sara Colglazier, a fully implemented FOLIO user since 2022, about why it is one of her favorite FOLIO things–even if she cannot quite come up with 32 flavors, she will share a wide variety of use cases. Finally, together, let’s discuss and brainstorm ideas for shaping future development of the Package PO Line.
Speakers
SC

Sara Colglazier

Head of Discovery Services, Mount Holyoke College LITS
avatar for Dennis Bridges

Dennis Bridges

Principal Product Manager, EBSCO Information Services
Friday May 2, 2025 2:20pm - 3:10pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Features/Functionality/Apps

2:20pm EDT

Coming Around: MOBIUS' First ILS Conversion in 25 Years
Friday May 2, 2025 2:20pm - 3:10pm EDT
554 | Anchor
How does a consortium of 60+ libraries based on a shared ILS platform and a resource sharing system handle disruptive change? Perhaps more importantly, why would you do this in the first place? In many ways it is like turning a battleship. Also, many of these new and essential products are either in development (Locate and OpenRS) or are architecturally new (FOLIO ECS) so providing feedback and testing is all part of the mix. Large, diverse, and geographically dispersed, how do you help lead your membership on his new adventure, so they engage with you throughout the process, so they feel like they have an ownership interest in its success? Come and learn from us on what went right, what went wrong, and what we would do differently during our 2-year odyssey into the brave, new world of open-source software.
Speakers
avatar for Stephen Strohl

Stephen Strohl

Associate Director, Member Services, MOBIUS
I am passionate about libraries, technology, and improving communication among our members to realize greater efficiencies productivity, and success.  
avatar for Donna Bacon

Donna Bacon

Executive Director, MOBIUS
I am the Executive Director of MOBIUS, a multi-type (mostly academic) 501(c)(3) library consortium for 80 libraries in Missouri and contiguous states.  We have a shared ILS and will go live with FOLIO and OpenRS in May 2024!  I currently serve on the leadership of the Open Library... Read More →
Friday May 2, 2025 2:20pm - 3:10pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Migration & Change Management

3:20pm EDT

Using FOLIO's API – An introduction with examples
Friday May 2, 2025 3:20pm - 4:10pm EDT
Ballroom D | Ocean
Being developed with an API first mentality, FOLIO offers all aspects of functionality via API. This means that data can be created, read, updated and deleted (CRUD) using API; not just with FOLIO's UI. Working with FOLIO's API can be intimidating at first; however, freely available tools can make it a lot easier. In this session we will introduce you to FOLIO's API, some helpful tools, a few lessons learned from our mistakes, and the nuts and bolts behind some real-world examples. FOLIO's API can do things that the UI cannot; bring your wish list and we'll brainstorm some solutions.
Speakers
GD

Guy Dobson

Director of Technical Services, Drew University
avatar for Andrew Nagy

Andrew Nagy

Director, Software Innovation, EBSCO
Friday May 2, 2025 3:20pm - 4:10pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA
  Track 1 | Ocean, Integrations & API's

3:20pm EDT

From Roadmap to Release: Maximizing Your FOLIO Enhancements
Friday May 2, 2025 3:20pm - 4:10pm EDT
555 & 556 | Coral
As a community-driven system, FOLIO thrives on engagement with its adopters. Join our panelists as they share their experiences with FOLIO pre-release testing and bug-reporting (Bugfest), highlighting the value of participating in this community event. Presenters will discuss how to stay informed about FOLIO development and release schedules, including key communications to watch for and how to prepare for an upgrade. They will offer practical advice, with real-life examples, on how FOLIO libraries can make the most of their dry-run environments, utilize training and other resources, and seamlessly integrate new and enhanced functionalities into everyday processes. Additional topics will include scheduling downtime, reporting issues, steps for upgrading to a new release, and where to find further information.

Attendees will learn firsthand how engaging in these processes ensures early issue detection, thorough staff preparation, and smooth upgrades, allowing the library to fully leverage FOLIO’s new features and improvements.
Speakers
avatar for Stephanie S. Kaceli

Stephanie S. Kaceli

Dean, Educational Resources, Cairn University
Stephanie (MA, Trinity Evangelical Divinity School, MSLIS, Drexel University) has worked at Cairn University, in Langhorne, PA, since 2001 and is currently Dean, Educational Resources and Director of the Masland Library. Working in a small academic library has kept her busy managing... Read More →
avatar for Rachel Besara

Rachel Besara

Interim Dean of the Library, Missouri State University
Friday May 2, 2025 3:20pm - 4:10pm EDT
555 & 556 | Coral 1 Sabin St, Providence, RI 02903, USA
  Track 2 | Seahorse, Features/Functionality/Apps

3:20pm EDT

Enhanced Consortia Support Discussion: Meeting the needs of complex systems
Friday May 2, 2025 3:20pm - 4:10pm EDT
Ballroom B | Seahorse
Learn how FOLIO Enhanced Consortia Support is evolving to meet the requirements of a wider variety of system models. Gain insights and offer feedback on specific enhancements being made in the following areas: Administration and authorization, inventory and authority control, Circulation, bulk editing and reporting, and acquisitions.
Speakers
avatar for Dennis Bridges

Dennis Bridges

Principal Product Manager, EBSCO Information Services
avatar for Stephanie Buck

Stephanie Buck

Senior Product Owner, EBSCO
avatar for Kathleen Moore

Kathleen Moore

Product Owner, EBSCO FOLIO
avatar for Madga Zacharska

Madga Zacharska

Product Manager, EBSCO|FOLIO
Friday May 2, 2025 3:20pm - 4:10pm EDT
Ballroom B | Seahorse 1 Sabin St, Providence, RI 02903, USA
  Track 3 | Coral, Users & Usage

3:20pm EDT

Retraining our Minds: Considerations when transitioning Integrated Library Systems
Friday May 2, 2025 3:20pm - 4:10pm EDT
554 | Anchor
Participants will learn the necessity of developing multiple workflows, recognizing that no single approach will be perfect, and that flexibility and continuous improvement are key. The session also addresses practical considerations, such as adapting calendar management to better serve diverse student populations, including those with early or late check-outs and part-time schedules. Additionally, it highlights the critical need for data cleansing before migration, including addressing common errors like misspelled names and managing order record fields effectively. This talk will provide attendees with practical insights and actionable strategies for navigating an ILS transition, particularly those moving from Sierra to FOLIO. By sharing lessons learned and best practices, we aim to empower institutions to optimize their systems and better serve their communities.
Speakers
ME

Mary Ellen Lomax-Bellare

Bibliographic and Serials Manager, Quinnipiac University Lynne L. Pantalena Law Library
Friday May 2, 2025 3:20pm - 4:10pm EDT
554 | Anchor 1 Sabin St, Providence, RI 02903, USA
  Track 4 | Anchor, Migration & Change Management
 
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