The foundation of e-resource management tools is a quality knowledgebase, and access to electronic content fails when those management tools rest on a poor foundation. Since switching to the EBSCO knowledgebase and HLM tools in 2020, Cornell University Library has regularly expressed concerns to EBSCO about this knowledgebase, our frustrations with it, and the resulting negative impact on our users. In a partnership proposed by EBSCO, Cornell has worked closely with EBSCO over the past year to continue improving the knowledgebase, to ensure better access to all resources. These improvements benefit all users who rely on HLM tools to access their e-resources. In this session, Peter McCracken (CUL e-resources librarian, and – long ago – a co-founder of Serials Solutions) will describe the need for improved work, the work that Cornell and EBSCO have done together, and where Cornell hopes it will lead. This work is necessary if libraries want to successfully connect researchers and readers with electronic content.
