2025 EBSCO User Group

Total Duration: 3 hours
Time: 9:00 AM- 12:00 PM
Description:
This session will provide insight into a variety of areas around EBSCO’s New User Interface. It will include background on how EBSCO’s User Research and Design Team incorporates qualitative and quantitative user feedback into product choices. The session will provide a hands-on element to ensure New UI is best optimized for your institution. This includes configuring authentication options to ensure successful access; doing a small health check on content and settings; and discussion around future enhancements. Finally, the session will share best practices for pulling and interpreting usage reports – both EBSCO and COUNTER generated – and how to measure usage from a numerical and value-driven standpoint.
EBSCO Presenters:

• Bonnie Leavitt, VP Product Management
• Amanda Ferrante, Principal Product Manager
• Ryan Walter, Principal User Researcher

Learning Objectives:

1. Understanding of what settings and customizations can be applied to the New UI to have the most optimized user experience
2.  Review standardized usage reports and learn how to understand quantitative usage (sessions, retrievals, etc.) and how those apply to New UI.
3. Examine your institution’s authentication and access settings to ensure end users can reliably successfully access EBSCO interfaces from your library’s portal as well as from the open web.
4. Gain insight into how EBSCO strives to build a platform that can cater to researchers of all backgrounds and skills.

Agenda:

• Introductions
• How EBSCO built New UI – discussion with EBSCO User Research about how the research and design best practices were leverages when building the New UI.
• Getting users in – hands on review of best practices around configuring authentication. Review of how to optimize Find My Organization settings along with other options for getting users to EBSCO content from the open web.
• Setting up New UI – review of EBSCOadmin and EBSCO Configuration portals and how they are used to customize New UI.
• Usage – tips and tricks for pulling and interpreting usage reports, how to measure meaningful usage, Counter 5.1 updates.