Help Desk: Your Gateway to Expert Service At the EBSCO User Group, our Help Desk is your destination for personalized expertise and actionable insights. Staffed by industry veterans with extensive experience in library services and information technology, our Help Desk offers tailored support to maximize the potential of your EBSCO products. We will offer three dedicated tables each staffed by a specialized team of service leaders with decades of combined experience providing expert assistance across a wide range of EBSCO products and services:
Service Engineers: Professionals who understand the intricacies of library systems, providing strategic solutions to optimize your EBSCO products.
FOLIO Implementation Consultants: Experts on the FOLIO platform, ready to guide you through every phase of migration, integration, and change management.
SaaS Implementation Specialists: Specialists focused on helping you unlock the full potential of EBSCO’s SaaS product suite for seamless experience.
When you visit our Help Desk, you can expect:
One-on-One Sessions: Personalized time with our experts to address your specific needs and challenges.
In-Depth Problem Solving: Our team doesn't just offer quick fixes; they collaborate with you to resolve complex issues.
Strategic Advice: Gain insights on best practices and innovative ways to leverage EBSCO products in your library.
Reserve Your Spot: Sign up for a 1:1 session at a Help Desk We will have 30-minute time slots for each of our three Help Desks available during the times:
Wednesday, April 30: 9:00am – 5:00pm
Thursday, May 1: 9:00am – 5:00pm
Friday, May 2: 9:00am – 12:00pm
We will try to accommodate walk-in appointments as best we can with any times available but strongly recommend pre-booking a session.
