2025 EBSCO User Group

Track 2 | Seahorse, Library Services

Join us for an in-depth session on the benefits of the Full Text Finder product suite, designed to enhance your institution's holdings discovery and linking capabilities. During this session, we will cover:

· Integration with EBSCO Discovery Service: See how Holdings Management, Publication Finder and the Full Text Finder Link Resolver integrate with other EBSCO tools to provide a cohesive and powerful research experience, including SmartLinks+ for seamless linking and publication placards for journal and book discovery within EDS.

· New User Interfaces: Both Publication Finder and the Full Text Finder Link Resolver have been updated to modern, intuitive designs that include many enhancements requested by you, our customers, and are mobile-friendly and accessible.

· Enhancements to Package/Database metadata: Our Global Knowledgebase and the Holdings Management administrator module have been updated to include package URLs, alternate names, display names, subject associations and custom category associations. With the introduction of these new metadata fields, Publication Finder now offers package/database specific search and browse user workflows that we will review.

Speakers

Devon McArdle

Thursday May 1, 2025 9:00am - 9:50am EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Product Full Text Finder, Holdings and Links Management

9:00am EDT

Partnering For Success: Jackson Library's Journey with EBSCO FOLIO

Thursday May 1, 2025 9:00am - 9:50am EDT

Pam Childers, the System & Web Librarian at Jackson Library, Indiana Wesleyan University, chose to collaborate with EBSCO FOLIO to enhance their integrated library system (ILS). This decision was motivated by the need for a flexible, open-source platform that could adapt to the evolving needs of the academic community. FOLIO's modular architecture and robust infrastructure effectively managed collections, circulation, and user interactions. Additionally, the partnership with EBSCO facilitated seamless integration and support, improving the overall experience for staff and patrons. This presentation will discuss the factors that influenced the decision, the implementation process, and the benefits realized, offering valuable insights for other libraries considering a similar transition.

Speakers

Pam Childers

Thursday May 1, 2025 9:00am - 9:50am EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Track 3 | Coral, Change Management

Audience All are welcome
Product FOLIO
Sub-Topic FOLIO Implementation Process

9:00am EDT

New UI Accessibility

Thursday May 1, 2025 9:00am - 9:50am EDT

Track 4 | Anchor, UX/UI/Online Presence

This presentation will introduce EBSCO’s core accessibility team and talk and walk through EBSCO’s New UI. Built in accessibility features will be covered as well as a screen reader demonstration. We’ll talk about EBSCO’s approach to accessibility, testing and creating accessible products.

Speakers

Amber Russell

Accessibility & Globalization Product Manager, EBSCO

Cody Care

Thursday May 1, 2025 9:00am - 9:50am EDT
554 | Achor 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS)
Sub-Topic Diversity/Equity/Inclusion, Tips and Tricks, Accessibility

9:50am EDT

Networking Break- Sponsored by MLA

Thursday May 1, 2025 9:50am - 10:00am EDT

Sponsors

MLA

Modern Language Association

Thursday May 1, 2025 9:50am - 10:00am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA

Meals

10:00am EDT

Searching in EBSCO’s new Business Searching Interface

Thursday May 1, 2025 10:00am - 10:50am EDT

We are excited to present the new Business Searching Interface (BSI), a state-of-the-art platform designed to revolutionize business research. The BSI offers an intuitive and efficient way to explore a vast array of business content, including company profiles, industry information, country economic data, and market research. With its modern design and improved navigation, the BSI enhances the user experience by providing a visually appealing and user-friendly interface.

Key features of the BSI include:
• Discover Popular Topics: Clickable images of trending business topics that launch keyword searches.
• Explore Featured Content: Access to unique business content sets and popular publications.
• Company Profile Reports: A two-level drill-down experience for detailed company information.
• Country and Industry Reports: Comprehensive reports with multiple levels of detail.
• SWOT Analyses: Easy access to relevant SWOT analyses records.
• Featured Collections and Magazines: Notable business articles and popular magazines.
• Spotlight On: Highlights articles on trending topics.

Join us for a live demonstration of the BSI, showcasing its advanced features and how it can transform business research.

Speakers

Anthony Dizazzo

Sara Earley

Thursday May 1, 2025 10:00am - 10:50am EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA

Track 1 | Ocean, Change Management

Audience All are welcome
Product Databases (eHost/Research Databases), Business Searching Interface (BSI)
Sub-Topic Tips and Tricks, Demo

10:00am EDT

Coordinated and Collaborative: An Ivy Plus Libraries Confederation Collection Development Project

Thursday May 1, 2025 10:00am - 10:50am EDT

Track 2 | Seahorse, Collection Development

In partnership with GOBI, the Ivy Plus Libraries Confederation (IPLC) launched an ambitious collaborative collection development project in 2021. Informed by the findings of three prior projects, this pilot sought to explore practical ways in which the thirteen members of the Confederation could engage in prospective collection development in support of a vision to treat the sum of our local collections as one great collection. This presentation will explain how the project was scoped and managed and will provide a summary of the outcomes of a two-year pilot purchasing frontlist print Brill monographs through GOBI. Attendees will journey with IPLC through zones of ambiguity and discover differences between coordinated and collaborative approaches to collection development. The presenters will share IPLC’s concept of strategic duplication; metrics for identifying the number of copies needed for local use, preservation, and lending; our process for consensus building and decision-making; and governance models for collaborative collection projects and programs. We will also share our ideas on evolving the project to include ebooks by leveraging GOBI solutions and expertise.

Speakers

Sarah Forzetting

Galadriel Chilton

Director of Collections Initiatives, Ivy Plus Libraries Confederation

Galadriel is the Director of Collections Initiatives for the Ivy Plus Libraries, a cooperative of 13 academic libraries. The Ivy Plus Libraries are Brown, Chicago, Columbia, Cornell, Dartmouth, Duke, Harvard, Johns Hopkins, MIT, Princeton, University of Pennsylvania, Stanford, and... Read More →

Thursday May 1, 2025 10:00am - 10:50am EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product GOBI and E-book Collections
Sub-Topic Collection Development, Resource Sharing

10:00am EDT

Charting a Course with GOBI Library Technical Services

Thursday May 1, 2025 10:00am - 10:50am EDT

Track 3 | Coral, Collection Development

With changes in staffing, increasing complexity in workflows, and more demands on staff time, GOBI can help you with the day-to-day of your Library Technical Services. Using GOBI to streamline your Ordering process can enable automated acquisitions and brief records from GOBI into your Library Management System. A range of Cataloging Services, from basic to advanced, can help your catalogers have time to work on the rare materials, special collections, and donated items. Whilst many libraries are moving towards electronic materials, print materials are still necessary in many libraries. Customize your needs with GOBI’s Book Processing services. This session will enumerate the many areas GOBI can assist you in saving time and creating efficiencies for your Technical Services team.

Speakers

Carol Seiler

Acct Serv Mgr, Lib Tech Serv, GOBI Library Solutions

Carol Seiler started her career in libraries as a cataloger and has worked in almost all areas of the library. She has primarily worked as an academic/medical librarian but has also served at a public library and as a technical services trainer with a consortium. At GOBI, Carol works... Read More →

Thursday May 1, 2025 10:00am - 10:50am EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product GOBI and E-book Collections
Sub-Topic Collection Development

10:00am EDT

Navigating the FOLIO Frontier: Lessons Learned and Best Practices

Thursday May 1, 2025 10:00am - 10:50am EDT

FOLIO (If submitting for FOLIO, please note your session will likely be on the 3rd day of the User Group);

Speakers

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc

Amy has been with EBSCO 19 years. During this time she primarily worked directly with academic libraries throughout New England. By talking with our clients and listening to their needs Amy has been able to identify how our software solutions can help. Amy currently handles several... Read More →

Lauren Singluff

Lisa Thornton

Acquisitions and Collections Librarian, SETON HALL UNIV SOUTH ORANGE

Thursday May 1, 2025 10:00am - 10:50am EDT
554 | Achor 1 Sabin St, Providence, RI 02903, USA

Track 4 | Anchor, Library Services

Audience All are welcome
Product FOLIO Implementation Process, FOLIO Migration

11:00am EDT

Networking Break- Sponsored by MLA

Thursday May 1, 2025 11:00am - 11:10am EDT

Sponsors

MLA

Modern Language Association

Thursday May 1, 2025 11:00am - 11:10am EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA

Meals

11:10am EDT

Enhancing Library Services at Andrews University with FOLIO, One Year On: Successes and Challenges Beyond the Honeymoon

Thursday May 1, 2025 11:10am - 12:00pm EDT

Join Zorislav Plantak from Andrews University as he shares comprehensive insights from James White Library's transformative journey with the FOLIO library management system, alongside key EBSCO services such as Panorama and Bibliograph. These tools have collectively redefined how the library manages resources, analyzes data, and supports scholarly research, positioning the institution at the forefront of library innovation. Drawing on a year of hands-on experience, Zorislav will explore the significant successes achieved, from improved workflows to enhanced user satisfaction, highlighting specific examples that have made a tangible impact. The discussion will also address the challenges encountered during this period, including technical hurdles, staff training, and user adoption, and how these obstacles were overcome. By examining the lessons learned through this implementation, attendees will gain valuable perspectives on effective strategies for navigating similar transitions in their own institutions. This presentation aims to provide practical takeaways, focusing on both the operational advancements and the areas where further growth is needed, making it an essential session for libraries pursuing modernization.

Speakers

Zorislav Plantak

Systems Librarian, Andrews University - James White Library

Thursday May 1, 2025 11:10am - 12:00pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA

Track 1 | Ocean, Library Services

Audience All are welcome
Product FOLIO
Sub-Topic User Journey, FOLIO Integrations, FOLIO Implementation Process

11:10am EDT

Navigating Success Post-Migration: Mastering the Enhanced EBSCOhost UI

Thursday May 1, 2025 11:10am - 12:00pm EDT

Track 2 | Seahorse, Change Management

Join us for an in-depth session on navigating the key features and enhancements of the updated EBSCOhost user interface. Designed to ensure a smooth transition post-migration, this session will cover the most significant UI updates, including streamlined navigation, improved search functionality, and personalized tools to optimize research workflows. We’ll also highlight troubleshooting tips, support resources, and new customization options to help you maximize the platform's potential. The session will conclude with a live Q&A, providing an opportunity to address specific questions and concerns.

Speakers

Bonnie Leavitt

Jess Greco

Thursday May 1, 2025 11:10am - 12:00pm EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product Databases (eHost/Research Databases)
Sub-Topic Tips and Tricks

11:10am EDT

Increasing access to resources using free software tools from EBSCO

Thursday May 1, 2025 11:10am - 12:00pm EDT

Track 3 | Coral, UX/UI/Online Presence

Join two of our software team to learn about a variety of tools to help increase user engagement with content and drive usage of the library. This session will include a review of several free tools, as well as where to find instructions and help in implementing them. Upon completion the library should have a list of options to consider, at no charge, that will help increase access to content.

Speakers

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc

Don Brown

Thursday May 1, 2025 11:10am - 12:00pm EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS), Databases (eHost/Research Databases), Free Software Tools
Sub-Topic User Journey, Tips and Tricks, Optimizing Search

11:10am EDT

The Importance of Inclusivity in Academic Resource Collections

Thursday May 1, 2025 11:10am - 12:00pm EDT

Track 4 | Anchor, Collection Development

The integration of diverse perspectives into research materials allows for a more holistic and enriched educational experience and fosters an environment that promotes equitable access to information. A commitment to inclusivity empowers students, researchers, and faculty to engage with content that resonates with their unique backgrounds.

Hear from Rice Majors, Associate University Librarian for Scholarly Resources at the University of California, Davis, and Kimberly Clarkson, Senior Product Manager at EBSCO. They will discuss the importance of inclusivity in academic resources and how those inclusive resources are created.

In this session, attendees will:
• See the importance of diverse and inclusive content with a case study from UC Davis
• Learn how LGBTQ+ Source was created and enhanced based on librarian and user feedback

Speakers

Rice Majors

Associate University Librarian, UC Davis

Kimberly Clarkson

Thursday May 1, 2025 11:10am - 12:00pm EDT
554 | Achor 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product Databases (eHost/Research Databases)
Sub-Topic Diversity/Equity/Inclusion

12:00pm EDT

Lunch- Sponsored by APA

Thursday May 1, 2025 12:00pm - 1:00pm EDT

Ballroom A | Boardwalk

Sponsors

APA

American Psychological Association

Thursday May 1, 2025 12:00pm - 1:00pm EDT
Ballroom A | Boardwalk 1 Sabin St, Providence, RI 02903, USA

Meals

1:00pm EDT

Linked Data at EBSCO: Enhancing Discoverability, Engagement, and Interoperability

Thursday May 1, 2025 1:00pm - 1:50pm EDT

Track 1 | Ocean, Technology & Trends

Linked data is at the forefront of EBSCO’s efforts to enhance information discoverability and interoperability, benefiting libraries and their communities. Our research services employ linked data, with ongoing efforts to expand its use.

This session will cover linked data basics, EBSCO’s current applications, and future plans. Topics include improving discoverability, knowledge graph development, and the resulting benefits: increased user engagement, satisfaction, and industry recognition of EBSCO’s search capabilities.

Speakers

Gloria Gonzalez

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc

Thursday May 1, 2025 1:00pm - 1:50pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS), BiblioGraph (BIBFRAME), Databases (eHost/Research Databases)
Sub-Topic Optimizing Search

1:00pm EDT

Creating Short, Targeted, Effective EDS Tutorial Videos for Patrons

Thursday May 1, 2025 1:00pm - 1:50pm EDT

Track 2 | Seahorse, Library Services

EDS is incredibly powerful, but can sometimes feel overwhelming to students and other patrons. In this presentation Simon Ringsmuth, a Digital Services Librarian at Oklahoma State University, will demonstrate the process he has used to create a series of short, targeted, effective, and engaging videos to help patrons learn various aspects of EDS including basics such as keyword searching to advanced features like custom folder sharing and boolean operators. This collaborative video-creation process utilizes free tools for ideation and scripting, as well as off-the-shelf software like Final Cut Pro and Camtasia to handle editing and screen-captures. This process is also not limited to EDS: Librarians can use this process to create tutorial videos about all manner of software tools to help patrons learn to use them more effectively. While some technical knowledge is useful, it is not required and anyone can learn to use this process to create engaging, effective tutorial videos. To see the videos that this presentation is based on, visit bit.ly/OSU-EDS-Search-Videos.

Speakers

Simon Ringsmuth

Digital Services Librarian, Oklahoma State University

Thursday May 1, 2025 1:00pm - 1:50pm EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product EBSCO Discovery Service (EDS)
Sub-Topic Tips and Tricks, Optimizing Search, User Journey

1:00pm EDT

Unsung Heroes of Academic Research: Magazine Archives as Primary Sources

Thursday May 1, 2025 1:00pm - 1:50pm EDT

While peer-reviewed journals get the spotlight, magazine archives play an essential role in academic research. They not only provide coverage of events, trends and cultural happenings, they also provide first-hand, eye-witness accounts of history.

Hear from Sarah Mueth, Serials & Electronic Resources Librarian from the University of North Carolina and Courtney Peckham, Senior Product Manager at EBSCO about how magazine archive collections are curated for libraries and how they are used by academic researchers in different disciplines.

In this session, attendees will:
• Understand the value of magazine archives in historical research
• Hear use cases for incorporating magazine archives into research with multiple applications
• Learn best practices for curating your own magazine archives collection

Speakers

Sarah Mueth

Serials & Electronic Resources Librarian, UNC Wilmington

Courtney Peckham

Thursday May 1, 2025 1:00pm - 1:50pm EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Track 3 | Coral, Library Services

Audience Intermediate
Product Databases (eHost/Research Databases)
Sub-Topic Use Cases for Historical Academic Resources

1:00pm EDT

Enhancing the Discovery Experience: Customizations, Collaboration, and User-Centered Design

Thursday May 1, 2025 1:00pm - 1:50pm EDT

Track 4 | Anchor, UX/UI/Online Presence

Join us for an in-depth presentation on the enhancements and customizations we've implemented in the new Discovery UI, developed in collaboration with the expert support of our EBSCO Library Services engineer. Highlights include features like a 24/7 chat image, streamlined catalog integration, and custom labels tailored to user needs. We'll also share insights into our decision-making process, incorporating user feedback forms, in-house support documentation, and collaborative discussion methods such as Librarian Q&A sessions and faculty training. This session is ideal for those seeking practical strategies for improving user engagement and streamlining library services.

Speakers

Adrian Graham

e-Resources Librarian, Austin Community College Library Services

Marisha Kelly

Thursday May 1, 2025 1:00pm - 1:50pm EDT
554 | Achor 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS)
Sub-Topic Collection Development, Tips and Tricks, Optimizing Search

1:50pm EDT

Networking Break- Sponsored by MLA

Thursday May 1, 2025 1:50pm - 2:00pm EDT

Sponsors

MLA

Modern Language Association

Thursday May 1, 2025 1:50pm - 2:00pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA

Meals

2:00pm EDT

EBSCO: History, context, and Innovation

Thursday May 1, 2025 2:00pm - 2:50pm EDT

Track 1 | Ocean, Technology and Trends

EBSCO Information Services has steadily grown from humble roots in the 1940’s to one of the largest global businesses focused on libraries. Marshall Breeding will conduct a tour of EBSCO through resources and data sources available on Library Technology Guides, highlighting its impressive history of business acquisitions and product development. EBSCO Industries is a diversified group of companies, including EBSCO Information Systems as its largest enterprise. Owned by the descendants of its founder, Eldon B. Stephens, EBSCO represents a distinctive ownership model that contrasts with other major industry players. The session will cover the trajectory of FOLIO, from its initial announcement in 2016 to a mature product selected by some of the world’s largest and most complex libraries and consortia. EBSCO’s support and investment in open source software is unprecedented in the industry, supporting a product strategy that blends FOLIO components with its own commercial components. This session will provide information and perspective about the factors that have led EBSCO Information Services to its strong position as a successful library vendor with products and services spanning content, discovery, and resource management.

Speakers

Marshall Breeding

Independent Consultant, Library Technology Guides

Marshall Breeding is an independent consultant, speaker, and author. He is the creator and editor of Library Technology Guides and the libraries.org online directory of libraries. His monthly column Systems Librarian appears in Computers in Libraries; he is the editor for Smart Libraries... Read More →

Thursday May 1, 2025 2:00pm - 2:50pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product FOLIO, EBSCO Discovery Service (EDS), Databases (eHost/Research Databases)
Sub-Topic Open: Open Source/Open Access/Open Infrastructure, FOLIO Innovation

2:00pm EDT

"Too Good To Be True?": Exploring the Ways Generative AI is (and isn't) Reshaping Student Research

Thursday May 1, 2025 2:00pm - 2:50pm EDT

Track 2 | Seahorse, Technology & Trends

This talk will summarize research conducted by EBSCO’s user research team on how generative AI tools like ChatGPT, SciSpace, and Semantic Scholar have shaped student research workflows. We will first take a deep-dive into the ways AI technology has (and hasn’t) shifted student mental models and expectations of research interfaces. We’ll give real-world examples from user interviews detailing how students integrate AI into various aspects of discovering, summarizing, and outlining research, as well as some of the areas where AI falls short of student needs. We’ll also discuss some of the most common barriers to student adoption of AI tools ranging from scholarly concerns over accuracy and information sources to institutional concerns over appropriate usage and academic integrity. Finally, we’ll discuss the ways these insights are guiding EBSCO’s user-centered approach to AI initiatives and what to expect from future development.

Speakers

Ryan Walter

Alicia Starkey

Thursday May 1, 2025 2:00pm - 2:50pm EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS), Databases (eHost/Research Databases)
Sub-Topic User Journey, AI

2:00pm EDT

Coverage and Curation: Reflecting the Scope of Language and Literature Study

Thursday May 1, 2025 2:00pm - 2:50pm EDT

Track 3 | Coral, Collection Development

Effective academic research and course design today requires resources selected from a broad swathe of the world's literary wealth. Research databases, full-text archives, and publishing programs offer the greatest value to scholars when they include a body of works and authors from cultures and regions around the globe. Coverage is not the only consideration when reaching beyond what has traditionally been called the western canon, however. So, too, does curation come into play: why include a given text or author, and what relevant issues can they help students and researchers grapple with today?

Hear from Angela Gibson, Senior Director of Operational Strategy at MLA and head of MLA’s publishing program, and Kimberly Clarkson, Senior Product Manager at EBSCO. They will discuss the importance of reaching beyond the Western canon for literature studies.

In this session, attendees will:

Understand how literature resources balance coverage and curation
Learn the values underlying the MLA’s publishing program, including the MLA International Bibliography’s approach to curation, and its focus on world languages and literatures.
Learn how LitBase was built around the idea of celebrating diverse authors and works

Speakers

Kimberly Clarkson

Angela Gibson

Thursday May 1, 2025 2:00pm - 2:50pm EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product Databases (eHost/Research Databases)
Sub-Topic Diversity/Equity/Inclusion, Collection Development

2:00pm EDT

Sharing and Citing Information in EDS

Thursday May 1, 2025 2:00pm - 2:50pm EDT

This session will cover discussion on current, expected and new options to Share (results, searches, alerts (Journal/search) and Cite information using available formats or various bibliographic managers / tools from Results List (non-personalized) and Dashboard (personalized) areas.

Speakers

Richa Tiwary

Dustin Maclver

Thursday May 1, 2025 2:00pm - 2:50pm EDT
554 | Achor 1 Sabin St, Providence, RI 02903, USA

Track 4 | Anchor, Library Services

Audience All are welcome
Product EBSCO Discovery Service (EDS)
Sub-Topic User Journey, Tips and Tricks, Resource Sharing

2:50pm EDT

Networking Break- Sponsored by MLA

Thursday May 1, 2025 2:50pm - 3:10pm EDT

Sponsors

MLA

Modern Language Association

Thursday May 1, 2025 2:50pm - 3:10pm EDT
East Prefunction 1 Sabin St, Providence, RI 02903, USA

Meals

3:10pm EDT

Research Databases as Community Practice: Three Perspectives on the MLA International Bibliography

Thursday May 1, 2025 3:10pm - 4:00pm EDT

Track 1 | Ocean, Collection Development

Research databases are both repositories of diverse forms of knowledge and instigators of knowledge production that require the community-driven, collaborative efforts of humans. Three panelists and a moderator will discuss how, with thoughtful cultivation and use, research databases can account for various practices of knowledge gathering, preservation, and creation. Case studies will include a classroom experiment in which students gather and then visualize metadata from the MLA International Bibliography (MLAIB) to identify patterns in and omissions from the scholarship, with an eye toward history and new directions for research. The goal is to develop critical literacies about power relations built into bibliographic classification and indexing, as well as generate ideas for restorative description. Drawing on experience developing databases of Indigenous texts and iconography, one panelist will consider Western versus Indigenous ways of knowing: What are some of the differences between Western and Indigenous ways of interrogating received knowledge, and how might a database serve and promote Indigenous ways of knowing? What community, cultural, linguistic sensitivities, and other factors and etiquette need to be considered when building a database that serves Indigenous ways of knowing? Throughout, panelists will reflect on how the MLAIB bolsters community in the work that they do.

Speakers

Daniel Connor

Amy Barlow

Associate Professor and Reference Librarian, Rhode Island College

Jill Baron

Research Librarian, Dartmouth College

I'm a librarian and filmmaker, co-director & producer of Change the Subject (2019).

Gabrille Vail

Thursday May 1, 2025 3:10pm - 4:00pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product Databases (eHost/Research Databases), Independent Online Research Database
Sub-Topic Diversity/Equity/Inclusion, Optimizing Search, Tips and Tricks, User Journey, Community Practice

3:10pm EDT

Linked Data and MARC: Or There and Back Again

Thursday May 1, 2025 3:10pm - 4:00pm EDT

Track 2 | Seahorse, Technology and Trends

Learn how MARC records are transformed into Linked Data -- and back into MARC -- using the new Linked Data Editor module in the Sunflower release of FOLIO. 
 This session is directed to technical librarians and systems administrators, and will

recap key points from the Linked Data 101 session, from the 2024 EBSCO User Group meeting
walk through the basics of linked data as a technology
explain how MARC records are transformed into linked data (and transformed back into MARC), and
outline the advantages and challenges of deploying linked data for metadata management.

Speakers

PK Jacob

Gloria Gonzalez

Thursday May 1, 2025 3:10pm - 4:00pm EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product FOLIO
Sub-Topic FOLIO Demo, FOLIO BIBFRAME

3:10pm EDT

EBSCO’s Voice of the Customer Program Update and Enhancement Request Deep Dive

Thursday May 1, 2025 3:10pm - 4:00pm EDT

Track 3 | Coral, Technology & Trends

Join EBSCO senior product managers Heather White and Rachel Hally to learn about EBSCO’s Voice of the Customer (VOC) program and how we use data to make decisions about product development. First, Rachel will provide an overview of VOC and its evolution over the past two years into a multi-faceted program that incorporates customer feedback from numerous communication streams. Then Heather and Rachel will show us their own VOC workflows and explain how she used enhancement requests to make data-driven decisions about which features were the most important to support customers’ migration to the new UI.

Speakers

Rachel Hally

Sr Product Manager, EBSCO

Heather White

Senior Product Manager, EBSCO

Before joining EBSCO in 2021 as a product manager, I was an academic librarian for 17 years. I started my career in a high school library, moved into Reference & Instruction positions in college and university libraries, and then settled into community college libraries. I spent the... Read More →

Thursday May 1, 2025 3:10pm - 4:00pm EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS), Databases (eHost/Research Databases)
Sub-Topic Tips and Tricks

3:10pm EDT

Real-time (for fee) record-based document delivery for Nursing students and faculty using EBSCO Customlinking, CINAHL, OpenAthens, and Research Solutions’ Article Galaxy Scholar.

Thursday May 1, 2025 3:10pm - 4:00pm EDT

Track 4 | Anchor, UX/UI/Online Presence

Despite steady enrollment, declining funding and inflationary pressure forced reductions to journals supporting Millersville University’s Nursing Program. Utilizing the CINAHL database on EBSCOhost as the user point of entry, a CustomLink was created to facilitate real-time user access to articles from specific non-renewed journals directly from article records during user search. Articles from lower use, now not available, journal titles are available for fee via the Article Galaxy Scholar (AGS) service in real-time. Utilizing user attributes conveyed to OpenAthens (OA), those attributes are transformed in OA and mapped for use by AGS to provide library scoped purchase opportunities by specific user, journal title, number of requests from the journal title, or article year of publication, to facilitate real-time access via Article Galaxy Scholar. Non-Nursing program users not eligible for this service are seamlessly re-routed and provided access to more traditional requesting mechanisms should they attempt to make use of the document delivery service intended for Nursing program students and faculty. This approach can be applied to other user / program combinations as curricular need or budget warrant and could influence resource renewals.

Speakers

Scott Anderson

Information Systems Librarian, Millersville University

Scott Anderson (MLS, MBA) is an Associate Professor and the Information Systems Librarian at Millersville University. He is responsible for most of the library's electronic services (Discovery, ILS, ILL, KB, repository, linking, etc), configuring content platforms, authentication... Read More →

Krista Higham

Access Services Librarian, Millersville University

Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →

Thursday May 1, 2025 3:10pm - 4:00pm EDT
554 | Achor 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product Databases (eHost/Research Databases), OpenAthens, Article Galaxy Scholar
Sub-Topic Collection Development, User Journey, Resource Sharing, OpenAthens

4:05pm EDT

Getting familiar with the new EBSCO Discovery Service

Thursday May 1, 2025 4:05pm - 4:55pm EDT

Many libraries have just moved to the new EBSCO EDS interface, and some are still transitioning. This session will be a tour of the new EDS interface, including what's new, what has changed, and the reasons behind the update. This will also be a chance to ask questions.

Speakers

Amy Thurlow

Director, SaaS Sales, EBSCO Industries Inc

Pete Zeimet

Director of SaaS Innovation, EBSCO

Thursday May 1, 2025 4:05pm - 4:55pm EDT
Ballroom D | Ocean 1 Sabin St, Providence, RI 02903, USA

Track 1 | Ocean, Change Management

Audience Intermediate
Product EBSCO Discovery Service (EDS)
Sub-Topic Optimizing Search

4:05pm EDT

Leveraging Your Linked Data

Thursday May 1, 2025 4:05pm - 4:55pm EDT

Track 2 | Seahorse, Technology & Trends

In this session, learn how linked data connects information across interrelated library resources so they can be easily discovered in your collection. Linked data uses ontologies, which are essentially the linked data schema for how information is related to each other, to create these networks. Attendees will understand how EBSCO applies knowledge graph analytics through use cases. They will also understand how to leverage their own linked data to identify duplicate resources, if an author’s affiliation

Speakers

Ashleigh Faith

Thursday May 1, 2025 4:05pm - 4:55pm EDT
555 & 556 | Seahorse 1 Sabin St, Providence, RI 02903, USA

Audience Intermediate
Product EBSCO Discovery Service (EDS), FOLIO, Databases (eHost/Research Databases)
Sub-Topic Optimizing Search, Open: Open Source/Open Access/Open Infrastructure, Collection Development, FOLIO Electronic Resource Management (ERM)

4:05pm EDT

Supporting OER with EBSCO

Thursday May 1, 2025 4:05pm - 4:55pm EDT

Track 3 | Coral, Collection Development

Open Educational Resources (OER) are vital for enhancing educational access and affordability. EBSCO's has taken great care in licensing OER content to help provide a comprehensive and reliable solution for institutions looking to support these efforts. By integrating EBSCO's OER content into your institution's curriculum, you can offer students and faculty access to high-quality, peer-reviewed educational materials at no cost. This not only reduces the financial burden on students but also promotes academic success by providing diverse and up-to-date resources. Additionally, EBSCO's platform offers advanced search capabilities, making it easy for educators to find and incorporate relevant OER materials into their courses. Supporting OER efforts with EBSCO's content aligns with the broader goals of educational equity and innovation, ensuring that all students have the resources they need to succeed. By adopting EBSCO's OER content, your institution can lead the way in creating a more inclusive and effective learning environment.

Speakers

Don Brown

Heather White

Senior Product Manager, EBSCO

Thursday May 1, 2025 4:05pm - 4:55pm EDT
Ballroom B | Coral 1 Sabin St, Providence, RI 02903, USA

Audience All are welcome
Product EBSCO Discovery Service (EDS)
Sub-Topic Diversity/Equity/Inclusion, Open: Open Source/Open Access/Open Infrastructure, Tips and Tricks

4:05pm EDT

The Next Step in Serials Transformative Agreement Management: Evaluation using Read and Publish Dashboards

Thursday May 1, 2025 4:05pm - 4:55pm EDT